What this page covers
Greenway Health runs scheduling, charting, and billing across ambulatory and community practices through Intergy and Prime Suite. Flexbone deploys voice and browser agents inside Greenway so scheduling, eligibility, and authorization read and write the same records your staff already use.
Greenway Health and the practices it serves
Greenway Health serves ambulatory and multi-specialty groups and community health centers through its Intergy and Prime Suite platforms, combining EHR, practice management, and revenue cycle. The administrative load is the standard outpatient mix at volume: scheduling and recall, eligibility, prior authorization, and denial work. Flexbone operates inside Greenway so a booked visit, a verified benefit, or a tracked authorization lands in the record your front desk and billers already use.
Get an outside read on your greenway health workflow
In 30 minutes we map your current volume, the payers and systems involved, where staff time goes, and the highest-ROI calls and follow-ups Flexbone can take off your team first, scoped to the work you actually run.
Front and back office workflows Flexbone runs
On the front office, Flexbone answers inbound calls, books and confirms appointments in Intergy or Prime Suite, and runs reminders, recall, and waitlist fill. On the back office, it verifies eligibility, submits and tracks prior authorization, runs claim status, and works denials. The workflow detail lives on the claim status and A/R follow-up pages.
How Flexbone deploys inside Greenway Health
Flexbone is forward-deployed: we build the agents around your Greenway configuration and payer mix, validate them against your real call and authorization patterns, and keep refining them. Results write back to Greenway, and exceptions go to staff with context. We scope the rollout to the workflows that free the most staff time first.