Your front desk is drowning in dental calls. We fix that.
Flexbone's AI phone agents answer inbound dental calls, book multi-visit treatment plans across hygiene, operative, and surgical blocks, run insurance pre-determination and benefit checks by CDT code, and place hygiene recall calls, then write each appointment back to your practice management system. Purpose-built for dental practices and DSOs, live in four weeks.
Generic AI wasn't built for dental. Flexbone was.
Most AI phone solutions were built for physician offices: simple appointment-in, appointment-out. Dental practices operate on completely different logic.
Treatment plans span multiple visits across different block types with different providers, and insurance works differently too. Pre-determination isn't pre-authorization. Block scheduling isn't time-slot scheduling. If the AI doesn't understand dental, it creates more work than it solves.
Treatment Plan-Based Scheduling
A single patient may need a consult, two prep visits, a crown seat, and a follow-up, each with different block types, durations, and providers. Generic schedulers can't sequence these correctly.
Multi-Visit Coordination
Implant cases, ortho adjustments, and phased restorative work all mean dental patients need coordinated visit sequences, not one-off appointments. Front desk staff spend hours managing this by hand.
Pre-Determination ≠ Pre-Authorization
Dental insurance uses pre-determination and benefit verification, not the prior auth workflows medical AI was trained on. Different payer portals, different forms, different rules entirely.
Block Scheduling Complexity
Hygiene blocks, operative blocks, surgical blocks, and emergency slots make dental scheduling templates uniquely structured. AI that doesn't understand block types creates chaos in the schedule.
What can Flexbone's dental AI agents do?
Every workflow is built around how dental practices actually operate, not retrofitted from a medical template.
Inbound Call Handling & Triage
AI answers inbound calls, including new patient intake, appointment requests, post-op questions, and billing inquiries. It understands dental terminology, triages by urgency (emergency extractions vs. routine cleanings), and routes complex cases to the right team member.
Treatment Plan Scheduling
Coordinates multi-visit treatment plans across hygiene, operative, and surgical blocks. Respects provider preferences, required intervals between visits, lab turnaround times, and patient availability, then books the full sequence in one call.
Insurance Pre-Determination & Benefits
Handles dental-specific insurance workflows, including pre-determination submissions, benefit breakdowns by CDT code, frequency limitations (BWX every 6 months, pano every 3 to 5 years), remaining annual maximums, and waiting period calculations. No more manually checking each patient's plan.
Hygiene Recalls & Reactivation
Proactive outbound campaigns for overdue hygiene patients, perio maintenance schedules, and reactivation of lapsed patients. AI calls patients directly, handles objections, and books them into the right hygiene block, filling your schedule without your team lifting a finger. Only 65.5% of U.S. adults had a dental visit in the past year (CDC, 2023), so reactivation outreach recovers real production.
Oral Surgery Coordination
For oral surgery practices and referral-heavy workflows, the AI manages referring dentist communications, coordinates surgical consultations, handles pre-op and post-op instructions, and processes referral paperwork. Keeps the referring office in the loop automatically.
Built for the multi-location dental reality
DSOs face the same challenge at scale: standardizing operations across acquisitions with different systems, different staff, and different workflows. Flexbone deploys a consistent AI layer across every location, with the same patient experience, the same operational efficiency, and centralized visibility.
Centralized Call Handling Across All Locations
One AI system, consistent patient experience. Deploy across 5 or 500 offices with the same workflows. Every location sounds the same to patients.
Standardize Across Acquisitions
New acquisition running Dentrix while the rest are on Eaglesoft? Flexbone works across PMS platforms without migration. No rip-and-replace.
Portfolio-Wide Reporting
Call volume, conversion rates, no-show rates, and scheduling efficiency, across every location, in one dashboard. See which offices need attention before problems escalate.
Reduce Front Desk Dependency
Staff turnover at dental front desks averages 30%+ annually. AI handles the volume so your team focuses on in-office patients. New hires ramp in days, not months.
Before and after Flexbone
How long does it take to deploy Flexbone?
No multi-month IT project. No rip-and-replace. Flexbone deploys into your existing workflows in four focused sprints.
Week 1: Discovery & Mapping
Our team learns your practice inside and out: block schedule templates, provider preferences, treatment plan workflows, insurance payer mix, PMS setup. We map every workflow the AI needs to handle.
Week 2: Build & Integration
We configure your AI agents, connect to your PMS, and set up call routing, treatment plan logic, escalation protocols, and post-call automations. Everything is tested against your real workflows before a single patient call goes live.
Week 3: Go-Live
Calls start flowing through the AI. We monitor performance in real time and your team has full visibility into call activity, outcomes, and metrics.
Week 4: Optimize & Harden
We tune accuracy, iterate with your team daily, and lock in performance. Ongoing optimization continues as your practice evolves, with new providers, new locations, and new scheduling rules.
From solo practices to 500-location DSOs
General & Family Dentistry
High call volume, hygiene-heavy schedules, insurance-driven patient base. AI handles the 80% of calls that are routine.
Oral Surgery Practices
Referral coordination, surgical consult scheduling, sedation pre-screening, and post-op follow-up calls.
Dental Service Organizations
Standardize patient access across every location. Same AI, same workflows, same experience, with centralized reporting.
Specialty Dental (Perio, Endo, Ortho)
Referral-dependent practices with specific scheduling logic. AI handles intake and coordinates with referring offices.
Multi-Location Groups
3 to 20 locations with inconsistent front desk performance. Flexbone normalizes the patient experience across every office.
Dental Call Centers
Centralized scheduling operations handling calls for multiple practices. AI handles overflow and routine calls.
Which dental PMS platforms does Flexbone support?
Flexbone integrates with the practice management systems you already use. No migrations. No disruption. Real-time data sync.
HIPAA compliant from day one
Architected for protected health information, not retrofitted after the fact.
Encryption
AES-256 at rest, TLS 1.3 in transit. All recordings and transcripts encrypted end-to-end.
HIPAA Compliant
Full BAA execution. PHI handling aligned with HIPAA Privacy and Security Rules.
Full Audit Trail
Calls logged with transcripts, timestamps, routing decisions, and outcomes.
Access Controls
Role-based permissions with MFA. Configurable for admin, clinical, and front desk roles.
Frequently asked questions
Flexbone's AI voice agents answer inbound dental calls around the clock, understand dental terminology, and triage by intent and urgency. They book multi-visit treatment plans across hygiene, operative, and surgical blocks, run insurance pre-determination, and write each appointment back to your practice management system, whether that is Dentrix, Eaglesoft, or Open Dental.
Yes. Flexbone handles dental-specific insurance workflows including pre-determination submissions, benefit breakdowns by CDT code, real-time eligibility (270/271) checks through clearinghouses such as Availity, frequency limitations (bitewings every 6 months, pano every 3 to 5 years), remaining annual maximums, and waiting period calculations.
Yes. Flexbone deploys a consistent AI layer across every location in your DSO portfolio, with the same patient experience and centralized visibility. It works across PMS platforms including Dentrix, Eaglesoft, and Open Dental without migration.
Flexbone runs proactive outbound campaigns for overdue hygiene patients, perio maintenance schedules, and lapsed patient reactivation. The AI calls patients directly, handles objections, and books them into the right hygiene block, filling your schedule without your team lifting a finger.
Yes. Flexbone is built under HIPAA with AES-256 encryption at rest, TLS 1.3 in transit, role-based access controls, full audit logging, and SOC 2-aligned infrastructure. All patient data and call recordings are encrypted end-to-end.
Typical deployments go live in 4 weeks. Week 1 is discovery and workflow mapping, Week 2 is build and PMS integration, Week 3 is go-live with real-time monitoring, and Week 4 is optimization and tuning. DSO multi-location rollouts follow the same cadence per wave.
Stop losing patients to voicemail
See how Flexbone handles your dental-specific workflows in a live demo with your actual call scenarios.