AI-powered phone calls built for healthcare operations
Stop losing patients to hold times and missed calls. Flexbone's AI agents handle scheduling, insurance verification, triage, and follow-ups — integrated directly into your EHR and tailored to how your team actually works.
Your front desk team deserves better tools
Every missed call is a missed appointment. Every long hold is a patient who hangs up and calls the practice down the street. Your staff is buried in phone work — scheduling, rescheduling, verifying insurance, answering the same questions — while the work that actually requires a human gets pushed to the margins.
Most healthcare AI tools ask you to rip and replace your workflows. Flexbone doesn't. We deploy AI agents into the way your team already works, handling the call volume so your people can focus on the patients in front of them.
Inbound and outbound call automation that actually works
Complete call lifecycle management — from the moment the phone rings to the follow-up action that gets triggered after the call ends.
Appointment Scheduling & Management
Patients call, the AI books. Schedule, reschedule, cancel, and confirm appointments 24/7 — with logic that respects your provider preferences, location rules, and appointment types. No more after-hours voicemails that turn into Monday morning chaos.
Insurance Verification & Eligibility
Verify coverage in real time during the call. The AI checks eligibility across 25+ payer portals so patients get answers immediately and your staff doesn't spend hours on hold with insurers.
Patient Triage & Routing
Route calls to the right provider, department, or on-call staff based on the patient's needs. The AI handles switchboard logic, FAQ responses, and urgent escalations — so your team only picks up the calls that need a human.
Follow-Up & Outbound Campaigns
Proactive outreach via voice, SMS, and email. Appointment reminders, waitlist fills, recall campaigns, post-visit follow-ups, and prescription refill requests — all automated, all tracked.
Post-Call Workflow Automation
Every call triggers the right next step. Patient records update automatically, follow-up sequences fire, care summaries generate, and tasks route to the right person. No manual data entry. No dropped handoffs.
Tailored for you, not out-of-the-box
Flexbone isn't a self-serve widget you configure in a dashboard. Our team works alongside yours to map your specific workflows, provider preferences, scheduling rules, and edge cases.
We build with you, not for you
Our team maps your specific workflows, provider preferences, scheduling rules, and edge cases. The result is an AI system that operates the way your best front desk person does — just at scale.
Complete call lifecycle management
From the moment the phone rings to the follow-up action triggered after the call ends. Inbound handling, real-time EHR updates, post-call task routing, and outbound campaigns — all connected.
Deep EHR integration
Integrated with 10+ EHR and practice management systems including Epic, athenahealth, AdvancedMD, eClinicalWorks, ModMed, Nextech, and more. The AI reads real-time availability, pulls patient history, and writes back to the chart.
Human-in-the-loop when it matters
AI handles the volume. Your staff handles the exceptions. Warm handoffs, escalation protocols, and full visibility into every interaction mean you're never flying blind.
Specialty-specific AI that understands your workflows
Healthcare isn't one-size-fits-all, and neither is Flexbone. We build specialty-aware call flows that understand the scheduling logic, triage protocols, and patient communication patterns unique to your practice type.
Orthopedics & Sports Medicine
Body-part triage, provider matching, PT coordination, surgical consult scheduling
Ambulatory Surgery Centers
Pre-op verification, case scheduling, insurance auth coordination
Primary Care & Family Medicine
New patient intake, annual wellness visits, lab result callbacks
Cardiology
Referral intake, imaging scheduling, medication management calls
Dental & Oral Surgery
Treatment plan follow-ups, insurance pre-determination, recall campaigns
Mental Health & Behavioral Care
Intake screening, appointment cadence management, crisis routing
Women's Health & OB-GYN
Trimester-specific scheduling, referral coordination, lab follow-ups
Urgent Care & Walk-In Clinics
Wait time updates, overflow call handling, after-hours triage
Live in four weeks
No multi-month IT project. No rip-and-replace. Flexbone deploys into your existing workflows in three focused sprints.
Week 1 — Discovery & Mapping
Our team learns your practice inside and out — scheduling rules, provider preferences, call routing logic, payer mix, EHR setup. We map every workflow the AI needs to handle.
Week 2 — Build & Integration
We configure your AI agents, connect to your EHR, and set up call routing, escalation protocols, and post-call automations. Everything is tested against your real workflows before a single patient call goes live.
Week 3 — Go-live
Calls start flowing through the AI. We monitor performance in real time and your team has full visibility into every call, every outcome, and every metric.
Week 4 — Optimize & Harden
We tune accuracy, iterate with your team daily, and lock in performance. Ongoing optimization continues as your practice evolves — new providers, new locations, new scheduling rules.
The numbers behind the calls
Real outcomes across healthcare practices using Flexbone's AI call agents.
Call resolution rate — patients get what they need without waiting for staff
Increase in new patient acquisition — no more lost calls
Reduction in administrative call burden — time goes back to patient care
Phone calls processed across healthcare practices nationwide
Works with your existing systems
Flexbone integrates with the EHRs and practice management systems you already use. No migrations. No disruption. Real-time data sync.
HIPAA compliant from day one
Architected for protected health information — not retrofitted after the fact.
Encryption
AES-256 at rest, TLS 1.3 in transit. All recordings and transcripts encrypted end-to-end.
HIPAA Compliant
Full BAA execution. PHI handling aligned with HIPAA Privacy and Security Rules.
Full Audit Trail
Every call logged with transcripts, timestamps, routing decisions, and outcomes.
Access Controls
Role-based permissions with MFA. Configurable for admin, clinical, and front desk roles.
Give your team the capacity to grow
Your practice shouldn't be limited by phone capacity. Let's build an AI call system that works the way your team actually operates.