AI call automation built for orthopedic practices
Orthopedic scheduling is complicated. Body part, chief complaint, surgeon subspecialty, insurance, location, PT vs. surgical consult — your front desk juggles all of it on every call. Flexbone's AI handles that complexity so your team can focus on patient care.
Orthopedic call centers are uniquely overloaded
An orthopedic practice isn't booking simple "see the doctor" appointments. Every call requires matching a patient to the right provider based on body part, injury type, surgical history, insurance network, and location.
New patient vs. established. Acute trauma vs. elective consult. Sports medicine vs. joint replacement. PT referral vs. MRI scheduling. Your front desk handles this triage on every single call — often while juggling a waiting room and a queue of patients on hold. When call volume spikes, patients hang up and revenue walks out the door.
AI that triages like your best scheduler
The AI screens for location and insurance, then triages by body part and chief complaint to recommend only providers who handle that specific combination. No misroutes. No callbacks to reschedule.
Body Part + Chief Complaint Matching
Elbow fracture goes to the upper extremity specialist. Hip tear goes to joint preservation. Knee replacement goes to the arthroplasty team. The AI routes by the exact combination — no misroutes, no callbacks to reschedule.
Surgical History Awareness
The AI filters providers and availability based on prior surgery on a specific body part, adapts to age restrictions, and distinguishes sports-related injuries from degenerative conditions. A 22-year-old with a shoulder dislocation gets routed differently than a 68-year-old with rotator cuff degeneration.
Provider Team Scheduling
Physicians supported by NPs and PAs are recognized as a care team. If the surgeon's schedule is full, the AI can recommend the mid-level provider on their team — keeping continuity of care without forcing the patient to wait weeks.
Appointment Type Logic
Clinic visits, MRI scheduling, PT referrals, surgical consults, pre-op appointments, and post-op follow-ups all have different scheduling rules. The AI knows the difference and books accordingly based on your specific EMR setup.
Subspecialty Provider Matching
Everything else that rings the phone
Scheduling is just the start. The AI handles the full call lifecycle — from clinical message routing to insurance verification to after-hours coverage.
Clinical Message Capture & Routing
Patient calls about post-op pain, medication questions, or test results get transcribed and routed to the right on-call provider or clinical team — no delay, no lost messages, no game of telephone between front desk and back office.
Switchboard & Department Transfers
The AI handles transfers to PT, imaging, billing, surgical coordinators, and specific provider teams. Callers don't sit in a phone tree — they state what they need and get routed.
Insurance Verification
Real-time eligibility checks during the call across 25+ payer portals. The patient knows their coverage status before the call ends. Your staff doesn't spend the next day on hold with insurers.
After-Hours & Weekend Coverage
Patients call when they're in pain, not when it's convenient for your schedule. The AI handles calls 24/7 — booking appointments, capturing urgent messages, and routing emergencies — so Monday morning isn't a voicemail avalanche.
Outbound Campaigns
Appointment reminders, surgical prep instructions, PT recall, waitlist backfills, and no-show follow-ups. Proactive outreach via voice, SMS, and email — all automated and tracked.
Built for your practice, not configured from a dashboard
Every orthopedic group is different. A 3-surgeon sports medicine practice doesn't schedule the same way as a 40-provider multi-location group with spine, trauma, and joint replacement divisions. Flexbone deploys a team that learns your practice and builds the AI around your actual workflows.
Week 1 — Discovery & Mapping
We map your scheduling rules, provider subspecialties, location logic, payer mix, triage protocols, and EHR setup.
Week 2 — Build & Integration
We build and configure your AI agents, integrate with your systems, and test against real call scenarios from your practice.
Week 3 — Go-live
Calls flow through the AI with real-time monitoring. Your team has full visibility into every interaction while we watch performance metrics in real time.
Week 4 — Optimize & Harden
We tune performance daily, iterate with your team, and lock in accuracy. You're not left alone after launch — Flexbone provides ongoing optimization as your practice evolves.
Deep EHR integration, not a bolt-on
Flexbone connects directly to your EHR and practice management system. The AI reads real-time provider schedules, pulls patient demographics and history, checks appointment type availability, and writes directly back to the chart. No duplicate data entry.
What orthopedic practices see with Flexbone
Real outcomes across orthopedic groups using Flexbone's AI call agents.
Calls resolved by AI without needing staff intervention
Reduction in front desk call burden — schedulers handle the complex cases
More new patients captured from calls that used to go to voicemail
Patients book at midnight, not just 8–5
Implementation — not a 6-month project
EHR integrations with real-time schedule sync
Built for orthopedic groups that are feeling the pressure
Multi-provider practices where scheduling complexity creates bottlenecks
Groups expanding locations and struggling to staff call centers proportionally
Practices losing patients to competitors who answer the phone faster
Surgery centers coordinating pre-op, imaging, and PT scheduling across multiple touchpoints
Multi-location orthopedic platforms looking to standardize operations across acquisitions
HIPAA compliant from day one
Architected for protected health information — not retrofitted after the fact.
Encryption
AES-256 at rest, TLS 1.3 in transit. All recordings and transcripts encrypted end-to-end.
HIPAA Compliant
Full BAA execution. PHI handling aligned with HIPAA Privacy and Security Rules.
Full Audit Trail
Every call logged with transcripts, timestamps, routing decisions, and outcomes.
Access Controls
Role-based permissions with MFA. Configurable for admin, clinical, and front desk roles.
Your schedulers shouldn't need to be orthopedic experts to route a call
Let the AI handle the triage logic. Let your team handle the patients.