Flexbone is a healthcare automation company that builds AI agents to streamline administrative workflows for providers and payors. Our tools interact with EHRs, payor portals, and communication systems to reduce manual work and improve healthcare operations.

We collect information in two main ways:

Directly from you, when you fill out a form, book a demo, contact us, subscribe to emails, or interact with us via our website or platform. This might include:

↳ Name, email, phone number

↳ Organization name

↳ Job title

↳ Any messages or additional details you share

Automatically, through technologies like cookies, when you browse our site. This may include:

↳ IP address

↳ Browser type and device info

↳ Referring URLs and site usage behaviour

↳ Session timestamps and interaction logs

We may also collect operational data (such as audio recordings or EHR snapshots) when you're using one of our services or pilots.

We collect data to:

↳ Provide and maintain our services

↳ Improve system performance and user experience

↳ Respond to questions and support requests

↳ Send product updates or relevant communications

↳ Analyze platform usage

↳ Ensure compliance with regulatory requirements

In cases where data is collected for a specific reason (e.g., voice transcription or eligibility verification), we only use it for that purpose.

Yes. We use:

↳ Essential cookies to allow you to navigate our site

↳ Analytics cookies (e.g., Google Analytics) to understand usage patterns

↳ Marketing tools (if active) to deliver relevant content or ads

You can disable non-essential cookies in your browser settings, though some features may not function as intended.

We rely on:

↳ Your consent, when you explicitly provide it

↳ Our legitimate interests in improving and operating our services

↳ Compliance with legal obligations

↳ Contractual necessity when delivering agreed services

We retain personal information only as long as necessary to fulfill the purposes outlined here, or to comply with legal and operational requirements. If you withdraw consent or request deletion, we’ll act on that request unless we’re required by law to retain the data longer.

We don’t sell personal data. We may share it with:

↳ Vendors and service providers (e.g., hosting, analytics, transcription)

↳ Healthcare organizations you are affiliated with, if relevant to a service being used

↳ Legal authorities, when required by law

↳ Successors in the event of a company merger or acquisition

All vendors we use are required to handle your data securely and only for the purposes we define.

Yes. We use a combination of encryption, role-based access controls, audit logging, and other security practices aligned with HIPAA standards to protect your data. However, no system can guarantee 100% security, so we continually assess and upgrade our protections.

Flexbone is based in the United States and may work with service providers in other countries. If we transfer your data across borders, we do so under appropriate safeguards like Standard Contractual Clauses.

Depending on where you live, you may have the right to:

↳ Request access to your data

↳ Correct or update your data

↳ Delete your data

↳ Object to or limit how we use your data

↳ Withdraw consent at any time

To exercise any of these rights, email us at privacy@flexbone.ai. We will respond within a reasonable timeframe.

No. Our services are not designed for individuals under the age of 13. If we become aware that we’ve collected data from someone under 13, we’ll delete it.

We may update this policy occasionally. If the changes are significant, we’ll notify you on our site or via email. Otherwise, you can always check this page for the most current version.

If you have questions or concerns about our privacy practices, contact us at: