What this page covers
Flexbone works alongside Netsmart myUnity by operating in the same web interface your staff use, not through a native or certified integration. myUnity is Netsmart's EHR for the post-acute continuum: home health, hospice, palliative care, private duty, and senior living. Netsmart also serves behavioral health and human services providers through myAvatar and myEvolv, and organizations across these lines share an authorization pattern: a managed care plan approves a span of care, then requires concurrent review to continue it. Flexbone browser agents verify eligibility with a 270/271 check, submit the initial 278 authorization, and work the review cadence to reauthorization, and voice agents place the payer and referral calls around that work.
Netsmart myUnity and the teams it serves
Netsmart builds software for post-acute and behavioral health organizations. myUnity is its EHR for the post-acute continuum, covering home health, hospice, palliative care, private duty, and senior living, while myAvatar serves behavioral health and addiction treatment providers and myEvolv serves child and family services, IDD, and other human services organizations. The settings differ, but the payer mechanics rhyme. Medicaid and managed care dominate the payer mix, an admission or episode is approved for a span rather than open-ended, and continuing past that span means concurrent review: submitting updated clinical documentation on the plan's schedule until discharge. Flexbone works alongside myUnity by operating in the same web interface your intake, utilization review, and billing teams already use, with no native or certified integration; the browser agents drive the screens a person would.
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Front and back office workflows Flexbone runs
Voice agents answer referral and admission inquiry calls, collect demographics, insurance, and clinical context, and write the intake into myUnity. Browser agents verify coverage with a 270/271 check, and because Medicaid behavioral and home care benefits differ by state and plan, they confirm the specific benefit and any authorization requirement before care starts. They submit the initial 278 authorization, calendar the concurrent review dates the plan sets, assemble and submit the updated documentation each cycle, and submit reauthorization before an approved span ends. On long home care episodes they recheck coverage on a cadence. Denials route by CARC and RARC code from the 835. The detail lives on the eligibility verification, prior authorization, and denials management pages, and the EHR integrations page covers the browser-agent mechanism.
How Flexbone works alongside Netsmart myUnity
Flexbone is forward-deployed. We build the agents around your myUnity configuration, care lines, and payer mix, validate them against your real intake, authorization, and concurrent review patterns, and keep refining them. Because the agents operate in the myUnity web interface rather than through an integration, a processed referral, a verified benefit, or a completed review submission lands in the record your team already works, and anything outside the agent scope is handed to a person with context. In the engagements we scope, the rollout starts with the concurrent review calendar, since a missed review date turns approved care into denied days, then adds referral intake, eligibility monitoring, and denial follow-up. We operate under HIPAA with a business associate agreement.