What this page covers
Flexbone works alongside Veradigm, formerly Allscripts, by operating in the same web interface your staff use, not through a native or certified integration. Browser agents read and write eligibility, prior authorization, referral, and claim records in the Veradigm ambulatory EHR and Sunrise acute web client, and voice agents place and answer the calls around them. That automates benefits verification, the 270/271 eligibility exchange, 278 prior authorization, and denial follow-up without an interface build.
Veradigm / Allscripts and the teams it serves
Veradigm, the company and product line formerly branded Allscripts, spans ambulatory practices on the Veradigm EHR and hospitals on the Sunrise acute care platform. Across both, the administrative surface is the familiar one: scheduling and registration, eligibility and benefits, prior authorization, referrals, claim status, and denials, all handled in the web client staff sign into. Flexbone works alongside Veradigm by operating in that same web interface, so a verified benefit, a submitted authorization, or a worked denial lands in the record your front office and billers already use. There is no native or certified integration and no interface project; the browser agents drive the screens a person would.
Get an outside read on your veradigm / allscripts workflow
In 30 minutes we map your current volume, the payers and systems involved, where staff time goes, and the highest-ROI calls and follow-ups Flexbone can take off your team first, scoped to the work you actually run.
Front and back office workflows Flexbone runs
Flexbone runs benefits verification and the 270/271 eligibility exchange, submits and tracks 278 prior authorization, coordinates referrals, runs 276/277 claim status, and follows up on denials by reading the 835 remittance and its CARC and RARC codes to route the appeal. Voice agents place and answer the payer and patient calls these steps depend on, including benefits and authorization calls a portal cannot answer. The detail lives on the eligibility verification, prior authorization, and denials management pages, and the EHR integrations page covers how the browser agents work in a web interface.
How Flexbone works alongside Veradigm / Allscripts
Flexbone is forward-deployed. We build the agents around your Veradigm or Sunrise configuration and payer mix, validate them against your real eligibility and authorization patterns, and keep refining them. Because the agents operate in the web interface rather than through an integration, results are written back to the same records staff read, and exceptions are handed to a person with context. We scope the rollout to the workflows that return the most staff time first, and we operate under HIPAA with a business associate agreement.