AI voice and browser agents that work alongside KanTime

Flexbone works alongside KanTime by operating in the same web interface your staff use, not through a native or certified integration. KanTime is a web-based EMR for home health, hospice, palliative, pediatric, and private duty agencies, carrying intake, scheduling, documentation, and billing in one platform. Flexbone browser agents verify whether a patient holds Original Medicare, a Medicare Advantage plan, or Medicaid, submit and track episode authorizations and reauthorizations, and recheck coverage across long episodes so a payer change surfaces before it becomes a denial. Voice agents answer referral calls from discharge planners and physician offices and place the visit confirmation calls a schedule depends on.

KanTime and the teams it serves

KanTime is a web-based enterprise EMR for home-based care. Agencies run home health, hospice, palliative, pediatric, and private duty lines on it, from intake and scheduling through clinical documentation and billing, and it connects to the electronic visit verification systems many state Medicaid programs require. The administrative pressure differs by line but rhymes: referrals arrive from hospitals and physicians and need fast turnaround, Medicare Advantage and Medicaid managed care plans authorize a set span of visits that has to be renewed, pediatric and private duty cases run for months or years while coverage shifts underneath them, and the schedule only bills when visits are confirmed and staffed. Flexbone works alongside KanTime by operating in the same web interface your intake, authorization, and billing teams already use, with no native or certified integration; the browser agents drive the screens a person would.

Front and back office workflows Flexbone runs

Voice agents answer referral calls from discharge planners, case managers, and physician offices, collect the patient, payer, and order detail, and write the intake into KanTime. Browser agents verify coverage with a 270/271 check at referral and before the start of care, then recheck it on a cadence through long episodes, because a Medicaid lapse or a switch to a Medicare Advantage plan changes what the episode needs. They submit the initial authorization, track it to a decision, and submit reauthorization before approved visits run out, and voice agents confirm upcoming visits with patients so the schedule holds. Denials route by CARC and RARC code from the 835. The detail lives on the eligibility verification, prior authorization, and denials management pages, and the EHR integrations page covers the browser-agent mechanism.

How Flexbone works alongside KanTime

Flexbone is forward-deployed. We build the agents around your KanTime configuration, care lines, referral sources, and payer mix, validate them against your real intake and authorization patterns, and keep refining them. Because the agents operate in the KanTime web interface rather than through an integration, a processed referral, a verified benefit, or a tracked authorization lands in the record your team already works, and anything outside the agent scope is handed to a person with context. For most agencies the rollout starts with referral intake and eligibility monitoring, since those protect admissions and catch coverage changes early, then adds authorization tracking and denial follow-up. We operate under HIPAA with a business associate agreement.