What this page covers
Post-acute revenue depends on coverage that changes underneath you and authorizations that gate every stay. MatrixCare carries that workload across skilled nursing, senior living, and home health. Flexbone deploys voice and browser agents inside MatrixCare so eligibility, authorizations, and intake read and write the same records your team uses.
MatrixCare and the practices it serves
MatrixCare is a leading post-acute platform across skilled nursing facilities, senior living, and home health and hospice. The post-acute revenue cycle is distinct: coverage changes frequently as residents move between Medicare, Medicaid, and managed care, authorizations gate length of stay, and family members handle a large share of billing questions. Flexbone operates inside MatrixCare so this work lands in the record your business office and admissions team already use.
Get an outside read on your matrixcare workflow
In 30 minutes we map your current volume, the payers and systems involved, where staff time goes, and the highest-ROI calls and follow-ups Flexbone can take off your team first, scoped to the work you actually run.
Front and back office workflows Flexbone runs
Flexbone runs ongoing eligibility and benefit monitoring so a lapse or a payer change is caught before it becomes a denial, submits and tracks authorizations for admissions and continued stay, supports admissions and intake coordination, and handles family billing inquiry calls. It also works denials and claim status. See the post-acute prior authorization page and the skilled nursing page for the setting detail.
How Flexbone deploys inside MatrixCare
Flexbone is forward-deployed: we build the agents around your MatrixCare configuration, settings, and payer mix, validate them against your real eligibility and authorization patterns, and keep refining them. Results write back to MatrixCare, and exceptions go to staff with context. We scope the rollout to the workflows that protect the most revenue first.