AI that answers your carrier calls and logs everything to a dashboard
Your brokers spend half their day on the phone with carriers asking the same questions. Flexbone's AI handles the intake — verifying identity, confirming loads, capturing rates — and pushes structured data to a real-time broker dashboard. No manual entry. No missed calls.
Your Brokers Are Drowning in Carrier Calls
Every time a carrier calls in about a load, a broker has to stop what they're doing to verify their DOT number, confirm which load they're calling about, read off the details, and ask if they want to submit a rate.
That's 3–5 minutes per call, dozens of times a day, across your entire team. Multiply that by after-hours calls that go to voicemail, carriers who hang up and call a competitor, and rates that get scribbled on sticky notes instead of logged in the TMS. Revenue leaks. Data gets lost. Brokers burn out.
Every Call, Structured and Searchable
No more sticky notes, voicemail transcriptions, or half-entered TMS records. Every carrier call the AI handles shows up in a real-time dashboard — carrier identity verified, load details confirmed, rate captured, transcript attached.
Carrier Identity
DOT number, MC number, company name, driver name, contact info — all verified on the call and logged automatically. No manual lookups or re-entry.
Load Details
Load number, origin, destination, weight, commodity type, pickup date, delivery date — confirmed with the carrier and displayed in real time.
Rate Submissions
Carriers submit their rate during the call. It shows up instantly in the dashboard tagged to the right load — ready for the broker to review and act on.
Full Transcript
Every call is recorded, transcribed, and attached to the dashboard entry. Brokers can read the full conversation before calling the carrier back.
The Full Call Lifecycle, Automated
Carrier intake is just the starting point. The AI handles everything that rings the phone — and everything that should go out proactively.
Inbound Carrier Intake
DOT verification, company confirmation, load lookup, detail readback, and rate capture. The full intake flow handled in under 90 seconds — faster than your best broker on a good day.
After-Hours Coverage
Carriers call when they're available, not when your office is open. The AI handles calls 24/7 — capturing rates, confirming loads, and logging everything so your brokers have full context in the morning.
Outbound Load Posting
Proactively reach carriers about open loads via voice and SMS. The AI reads load details, captures interest, and logs responses to the dashboard — no broker dialing required.
Carrier Re-Engagement
Carriers who submitted rates but didn't get booked can be re-engaged when new matching loads post. The AI checks availability, confirms interest, and logs the updated rate.
Check Calls & Status Updates
Automated outbound check calls to carriers on booked loads — confirming pickup, tracking ETAs, and flagging delays. Status updates pushed to the dashboard and TMS in real time.
TMS & Load Board Sync
Everything the AI captures flows into your TMS and load board. Rates, carrier info, transcripts, and status updates — no duplicate entry, no reconciliation.
From Carrier Call to Broker Dashboard
Every carrier interaction follows a structured path — from identity verification through rate capture to dashboard entry. Brokers see the data the moment the call ends.
Built Around Your Brokerage, Not a Generic Template
A 5-person brokerage doesn't operate the same way as a 200-broker operation with multiple offices and carrier pools. Flexbone deploys a team that learns your workflows and builds the AI around how your brokerage actually runs.
Week 1 — Discovery & Mapping
We learn your carrier intake flow, load types, TMS setup, rate capture process, after-hours coverage needs, and dashboard requirements.
Week 2 — Build & Integration
We configure the AI agents, integrate with your TMS and phone system, build your dashboard, and test against real carrier call scenarios.
Week 3 — Go-Live
Carrier calls start flowing through the AI. Your team has full visibility in the dashboard while we monitor accuracy and performance in real time.
Week 4 — Optimize & Harden
We tune accuracy, add edge cases, and iterate with your team daily. Ongoing optimization continues as your brokerage grows — new lanes, new carriers, new load types.
What Brokerages See with Flexbone
Real outcomes from freight brokerages using AI-powered carrier intake and dashboards.
Carrier intake calls handled without broker intervention
Reduction in manual data entry across the team
Carrier calls answered — rates captured overnight and weekends
More carrier rate submissions captured per load
Average call duration — full intake in under 90 seconds
Manual data entry for AI-handled calls — everything in the dashboard
Built for Brokerages That Move Freight, Not Paperwork
Growing Brokerages
You're adding brokers and lanes but can't keep up with the call volume. The AI handles the intake so your team focuses on building relationships and closing deals.
After-Hours Operations
Carriers don't stop calling at 5 PM. You need 24/7 coverage without hiring a night shift. The AI captures every call and every rate, no matter when it comes in.
Multi-Office Brokerages
Standardize carrier intake across locations. Every office, every broker, same process — same dashboard. No more inconsistent data or missed calls at satellite offices.
Multi-Brand Platforms
Scaling through acquisition means integrating operations fast. Flexbone gives you a unified carrier intake and data layer across all your brokerage brands from day one.
Enterprise-Grade from Day One
Built for organizations that handle sensitive carrier and shipper data.
Encryption
AES-256 at rest, TLS 1.3 in transit. All recordings and transcripts encrypted end-to-end.
SOC 2 Aligned
Security controls aligned to SOC 2 Type II. Audit-ready from deployment.
Full Audit Trail
Every call logged with transcripts, timestamps, carrier data, and rate submissions.
Access Controls
Role-based permissions. Configurable for brokers, managers, ops, and admin roles.
Stop Losing Carriers to Voicemail
Let the AI handle the intake. Let your brokers handle the relationships.