Every missed call is a missed RO. We answer them all.
AI phone agents that answer every service call on the first ring, book appointments directly into your DMS, and convert more callers into repair orders — 24/7, including nights, weekends, and the lunch rush your BDC can't cover.
Your service drive is printing money. Your phones are leaving it on the table.
Fixed ops is the most profitable department in the dealership — but the front door to that revenue is a ringing phone that nobody picks up.
Service advisors are with customers. BDC reps are at lunch. After-hours calls go to voicemail and never get returned. Every unanswered call is a repair order that walks to the independent shop down the street.
Nobody answers during peak hours
Monday mornings. Lunch breaks. 4:45 PM. These are exactly when customers call — and exactly when your team is slammed. Calls roll to voicemail. Customers hang up and call the next shop.
BDC staffing is a constant headache
Turnover in dealer BDCs runs 30–50% annually. Training takes weeks. You're either overstaffed and burning payroll or understaffed and missing revenue. There's no good equilibrium.
After-hours is a black hole
Customers Google "oil change near me" at 9 PM and call. They get a voicemail. They don't leave a message. They book with the competitor who answered. You never even know it happened.
Booked appointments don't stick
Even when calls get answered, the handoff is sloppy. Appointments get entered wrong, confirmation calls don't go out, customers no-show. The service lane has empty bays while the phone log shows 40 bookings.
Every Appointment, Every Call, One View
Every call the AI handles shows up in real time — customer identified, service matched, appointment booked, confirmation sent. Your service manager sees it all without touching the phone.
AI that books like your best service advisor — on every single call.
Not a phone tree. Not an IVR. A conversational AI agent that understands service scheduling, talks to your DMS, and gets customers on the books in under two minutes.
First-Ring Inbound Call Answering
Every service call answered instantly — no hold music, no "please listen carefully as our menu options have changed." AI handles the conversation naturally, identifies what the customer needs, and moves straight to booking. After hours, weekends, holidays — doesn't matter.
Live DMS Appointment Booking
AI books directly into your scheduling system — XTime, CDK, Reynolds, Tekion, or whatever your dealership runs. Checks advisor availability, matches the right service type to the right time slot and bay capacity, confirms with the customer, and sends the confirmation text.
Service Menu & Pricing Intelligence
Customers call asking "how much for brakes on my 2019 Camry?" AI knows your service menu, your pricing, your current specials. It quotes accurately, recommends manufacturer-suggested maintenance based on mileage, and upsells relevant services naturally.
Recall & Warranty Routing
Customer calls about a recall notice. AI verifies the recall applies to their VIN, confirms parts availability logic, and books the appointment with the right time allocation. For warranty work, AI captures symptom details and routes to the appropriate advisor.
Confirmation & No-Show Recovery
After booking, AI handles the entire confirmation sequence — day-before reminder calls, morning-of texts, and if a customer no-shows, an immediate outbound call to reschedule. Keeps your service lane full and your advisors focused on customers in front of them.
Post-Call Workflow & Handoff
This is where most competitors stop at the booking. Flexbone keeps going. After the call, AI can trigger downstream workflows — create the RO shell in the DMS, notify the parts department, flag VIP or fleet customers for advisor prep, and log the full transcript.
Everyone can answer a call. We automate what happens after.
The market is full of AI voice bots that answer calls and book appointments. That's table stakes. The reason dealers still struggle isn't the booking — it's everything around it. The confirmation that didn't go out. The parts that weren't ordered. The advisor who didn't know the customer's history. The no-show that never got a callback.
What competitors do
- Answer the call
- Book the appointment
- Done
What Flexbone does
- Answer the call
- Book into DMS with correct service type, duration, and advisor
- Send confirmation text with appointment details
- Trigger parts check for known service requirements
- Send day-before reminder via call or text
- Call no-shows within 30 minutes to reschedule
- Create RO shell with customer details and service notes
- Log full transcript for quality review
- Flag upsell opportunities for advisor prep
One AI layer across every rooftop. Finally, consistent service scheduling.
Whether you're running 5 stores or 150, the problem is the same: every location answers phones differently, books differently, and loses customers differently. Flexbone gives you a single AI system across all rooftops — same customer experience, same booking accuracy, same reporting.
Centralized Call Handling, Localized Execution
One system that knows each store's service menu, hours, advisors, and DMS. Customers always reach the right location with the right information.
Standardize Across Acquisitions
Just bought three stores running three different DMS platforms? Flexbone works across all of them without requiring migration or retraining.
Group-Wide Analytics
See call volume, answer rates, booking conversion, and no-show rates across every rooftop in one dashboard. Spot the stores that are leaking and fix them.
Reduce BDC Headcount Dependency
Stop trying to staff a 12-person BDC across multiple locations. AI handles the volume. Your people handle the exceptions.
Before and after Flexbone.
Without Flexbone
- 15–30% of service calls go unanswered during business hours
- After-hours callers get voicemail — most never call back
- BDC turnover forces constant retraining on scheduling and DMS
- Appointment confirmations are manual, inconsistent, or forgotten
- No-shows sit in empty bays while advisors chase callbacks
- No visibility into call performance across rooftops
With Flexbone
- Every call answered on the first ring, 24/7/365
- After-hours calls convert to booked appointments immediately
- AI never quits, never calls in sick, never needs DMS retraining
- Automated confirmations and reminders reduce no-shows by 30%+
- No-shows get a callback within 30 minutes to reschedule
- Real-time dashboard across every store
From single-point dealers to national groups.
Single-Point Franchised Dealers
Can't justify a full BDC team but can't afford to miss calls either. Flexbone gives you enterprise-level phone coverage at a fraction of BDC payroll. Your service advisors stay on the drive, not on the phone.
Multi-Rooftop Dealer Groups
5–50 locations with inconsistent call handling across stores. Flexbone normalizes the customer experience and gives your ops team visibility into every location's phone performance.
Fixed Ops–Focused Groups
Service absorption is your metric. Every unanswered call is a hit to your absorption rate. AI ensures maximum appointment capture so your bays stay full and your fixed ops covers the overhead.
Independent & Multi-Brand Dealers
Running Toyota, Honda, and Chevy under one roof with different service menus and recall logic? AI handles the complexity of multi-brand scheduling without mixing up customers or appointments.
Dealer BDCs & Centralized Call Centers
Already have a BDC? Flexbone handles the overflow and after-hours volume your team can't cover. AI works alongside your reps, not instead of them — catching the calls that currently go to voicemail.
Enterprise-Grade from Day One
Built for organizations that handle customer PII and financial data.
Encryption
AES-256 at rest, TLS 1.3 in transit. All recordings and transcripts encrypted end-to-end.
SOC 2 Aligned
Security controls aligned to SOC 2 Type II. Audit-ready from deployment.
Full Audit Trail
Every call logged with transcripts, timestamps, customer data, and appointment details.
Access Controls
Role-based permissions. Configurable for advisors, service managers, group ops, and admin roles.
Built Around Your Dealership, Not a Generic Template
A single-point dealer doesn't operate the same way as a 40-rooftop group with centralized BDC and multiple DMS platforms. Flexbone deploys a team that learns your workflows and builds the AI around how your dealership actually runs.
Week 1 — Discovery & Mapping
We learn your service workflow, DMS setup, service menu, scheduling rules, advisor assignments, and after-hours coverage needs.
Week 2 — Build & Integration
We configure the AI agents, integrate with your DMS and phone system, build your dashboard, and test against real service call scenarios from your stores.
Week 3 — Go-Live
Service calls start flowing through the AI. Your team has full visibility in the dashboard while we monitor booking accuracy and call quality in real time.
Week 4 — Optimize & Harden
We tune accuracy, add edge cases, and iterate with your team daily. Ongoing optimization continues as your service menu changes, new advisors join, and you add rooftops.
Stop losing repair orders to voicemail.
See how Flexbone handles your service calls in a live demo — with your actual DMS, your service menu, and your scheduling logic.