AI voice and browser agents inside AdvancedMD

Flexbone runs patient calls, eligibility, prior authorization, claim status, and denial follow-up directly inside AdvancedMD, the cloud platform behind many independent and multi-specialty ambulatory practices. The agents read and write the same AdvancedMD scheduler and records your front office and billers use, so verified benefits, submitted authorizations, and worked denials land in one place. Forward-deployed, HIPAA compliant.

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What this page covers

AdvancedMD and the practices it serves
Front and back office workflows Flexbone runs
How Flexbone deploys inside AdvancedMD

Ambulatory cloudAdvancedMD spans EHR, practice management, and billing for outpatient groups

Reads + writesFlexbone works the same AdvancedMD records and scheduler your staff use

Forward deployedagents are built around your AdvancedMD setup, not a generic bot

AdvancedMD runs scheduling, charting, and billing for a wide range of ambulatory practices, which means its administrative load is broad. Flexbone deploys voice and browser agents that operate inside AdvancedMD so scheduling, eligibility, and authorization read and write the same records your staff already use.

AdvancedMD and the practices it serves

AdvancedMD is a cloud EHR, practice management, and medical billing platform used across independent and multi-specialty ambulatory groups. Because it carries the full front-to-back stack, the same system holds the scheduler the front desk works, the eligibility and claim data billers work, and the authorization records that gate visits and procedures. Flexbone operates inside AdvancedMD rather than alongside it, so a booked visit, a verified benefit, or a tracked authorization lands where your team already looks.

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Front and back office workflows Flexbone runs

On the front office, Flexbone answers inbound calls, books and confirms appointments in AdvancedMD, runs reminders and recall, and fills cancellations. On the back office, it verifies eligibility, submits and tracks prior authorization, runs claim status checks, and works denials. The reusable workflow detail lives on the claim status, A/R follow-up, and peer-to-peer appeals pages.

Can AI verify insurance eligibility inside AdvancedMD?

Yes. Flexbone runs a 270/271 eligibility exchange for the patients on the AdvancedMD schedule, reads the payer response for coverage, plan, and benefit detail, and writes the verified result into the AdvancedMD record your front office and billers already use. Where a payer does not return complete benefit data over 270/271, the browser agent checks the payer portal and a voice agent places the call, so coverage is confirmed before the visit rather than surfacing as a denial after it.

Talk to our teamAbout advancedmd and a scoped Flexbone rollout inside your systems.See ehr integrationsHow Flexbone automates revenue cycle work across payer portals, phone, and your EHR.

How does AI handle prior authorization in AdvancedMD?

Flexbone submits and tracks the 278 prior authorization from inside AdvancedMD. The browser agent identifies visits and procedures that need authorization, pulls the clinical detail and CPT codes from the chart, submits to the payer or its portal, and follows the status to approval or denial. The authorization number and result are written back into AdvancedMD, and a voice agent places the payer status calls the workflow depends on, so billers are not sitting on hold.

Can AI answer patient calls for a AdvancedMD practice?

Yes. Flexbone voice agents answer inbound patient calls, book and confirm appointments against AdvancedMD availability, run reminders and recall, and fill cancellations, then hand a call to staff when it falls outside the defined scope. The same voice agents place the outbound eligibility and prior authorization follow-up calls, so the phone work and the record in AdvancedMD stay in sync.

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How Flexbone deploys inside AdvancedMD

Flexbone is forward-deployed: we build the agents around your AdvancedMD configuration and payer mix, validate them against your real call and authorization patterns, and keep refining them. Results write back to AdvancedMD, and anything outside the agent scope is handed to staff with context. We scope the rollout to the workflows that free the most staff time first.

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Frequently Asked Questions

It runs patient calls, scheduling, eligibility, prior authorization, claim status, and denial follow-up, reading and writing the same AdvancedMD records your staff use.

Yes. It is forward-deployed and built around your AdvancedMD configuration and payer mix, then validated against your real call and authorization patterns.

Yes. Scheduling, eligibility, and authorization results write back so staff work from one record, and exceptions are flagged with context.

We usually start with the highest-volume phone work, scheduling and eligibility, then add prior authorization and denial follow-up. We scope the rollout to what returns the most time first.

Yes. Flexbone operates under HIPAA with a BAA and handles PHI inside AdvancedMD and payer channels.

AdvancedMD offers interface and integration options, but Flexbone does not depend on them. Its agents operate inside the AdvancedMD records your staff already use, so eligibility, prior authorization, and denial work runs whether or not an API project is in place.

Yes. Flexbone runs 276/277 claim status checks and writes the result into the AdvancedMD record, and it reads the 835 remittance with its CARC and RARC codes to route denials to the right appeal.

Deployment is scoped to your AdvancedMD configuration and payer mix. We start with the highest-volume workflow, validate the agents against your real eligibility and authorization patterns, and add from there.

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Flexbone runs scheduling, eligibility, and prior authorization inside AdvancedMD. See a scoped rollout on your workflows and payer mix.

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