What this page covers
Flexbone deploys AI voice and browser agents inside Axxess for referral intake, eligibility checks, episode authorization, and scheduling calls. Axxess carries home health, home care, hospice, and palliative care in one cloud suite, so one agency often runs several care lines on it. The agents work the same Axxess records your intake, scheduling, and billing teams do.
Axxess and the agencies it serves
Axxess is a Dallas-based technology company whose cloud suite covers home health, home care, hospice, and palliative care. Agencies use it for intake, scheduling, clinical documentation, and billing across those care lines. The administrative work differs by care line. Home health runs on referrals, OASIS assessments, and payer authorization. Home care runs on caregiver scheduling and shift confirmation. Hospice runs on election paperwork and benefit-period recertification. Flexbone operates in the same Axxess web interface, so intake, eligibility, and authorization results are written to the record your team already works.
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Front and back office workflows Flexbone runs
Flexbone answers referral and inquiry calls and writes the intake detail into Axxess. It verifies eligibility, submits and tracks episode authorizations, follows unsigned physician orders, and places patient and caregiver scheduling calls. It also works denials and claim status. The referral management and post-acute prior authorization pages cover the workflow mechanics, and the Homecare Homebase and WellSky pages cover the sibling platforms.
Can AI verify eligibility and benefits inside Axxess?
Yes. Flexbone verifies coverage at intake and again before the start of care. The agents identify whether the patient holds Original Medicare, a Medicare Advantage plan, or Medicaid, because that decides whether an authorization gates the episode. They read payer responses and portals, call the plan when benefit detail is missing, and write the verified result to Axxess. For home care clients on Medicaid programs, the agents recheck coverage on a cadence, because a lapse stops shifts from billing.
How does AI handle authorization and reauthorization in Axxess?
Many Medicare Advantage and Medicaid managed care plans authorize a set number of visits or a set span. Flexbone submits the initial authorization with the order and assessment detail from Axxess, tracks it to a decision, and submits reauthorization before the approved visits run out. Authorization numbers and spans are written back to Axxess. For hospice, the agents track benefit periods and flag recertification dates. They also follow unsigned physician orders so claims do not sit unbillable. The post-acute EHR authorization page has the per-system detail.
Can AI place patient and caregiver scheduling calls for an Axxess agency?
Yes. Voice agents confirm upcoming visits with patients, reschedule missed visits, and call caregivers to fill open shifts, reading and writing the Axxess schedule. For home care agencies, shift confirmation calls reduce the gaps that otherwise surface on the day of care. Calls outside the defined scope are handed to staff with context.
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How Flexbone deploys inside Axxess
Flexbone is forward-deployed: we build the agents around the Axxess products you run, your referral sources, and your payer mix, then validate them against your real intake and authorization patterns. The agents work in the Axxess web interface the way staff do, and use interfaces where the vendor offers them. Flexbone is not a certified Axxess integration and not an Axxess partner. Results write back to Axxess, and exceptions go to staff with context. We scope the rollout to the workflows that protect the most billable visits first.