What this page covers
Flexbone works alongside Brightree by operating in the same web interface your staff use, not through a native or certified integration. Brightree is a cloud business management and billing platform for home medical equipment providers, spanning HME and DME, pharmacy, and home infusion. DME billing is documentation-heavy: Medicare retired CMN forms for claims from 2023 on in favor of the standard written order, runs a prior authorization program for certain DMEPOS items, and expects supporting clinical records and proof of delivery on file. Flexbone browser agents verify eligibility, assemble that documentation trail, and submit and track authorizations, and voice agents place resupply and intake calls.
Brightree and the teams it serves
Brightree is a cloud business management platform for home medical equipment providers, carrying intake, documentation, billing, and resupply for HME and DME businesses along with pharmacy and home infusion lines. The DME revenue cycle has its own shape. A claim is only as strong as its paper trail: the standard written order, the supporting chart notes from the ordering physician, prior authorization where the payer requires it, and proof of delivery. Payer rules vary by HCPCS code, rentals bill month after month, and resupply programs depend on patients reordering on schedule. Much of that work is phone work to physician offices, payers, and patients. Flexbone works alongside Brightree by operating in the same web interface your intake and billing teams already use, with no native or certified integration; the browser agents drive the screens a person would.
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Front and back office workflows Flexbone runs
Flexbone verifies coverage with a 270/271 check at intake and before recurring claims, and voice agents call the ordering physician's office to chase the standard written order and chart notes a claim needs before it can bill. Browser agents submit prior authorization where Medicare's DMEPOS program or a Medicare Advantage or commercial plan requires it, track the request to a decision, and follow denials by reading the 835 remittance and its CARC and RARC codes. Voice agents also place the recurring resupply outreach calls that keep compliant orders moving. The mechanism detail lives on the eligibility verification, prior authorization, and denials management pages, and the EHR integrations page covers how the browser agents work in a web interface.
How Flexbone works alongside Brightree
Flexbone is forward-deployed. We build the agents around your Brightree configuration, product lines, and payer mix, validate them against your real intake, documentation, and authorization patterns, and keep refining them. Because the agents operate in the Brightree web interface rather than through an integration, a verified benefit, a tracked authorization, or a completed documentation chase lands in the record your team already works, and anything outside the agent scope is handed to a person with context. For a DME provider the rollout usually starts where claims stall most, the documentation chase and prior authorization, then adds resupply outreach and denial follow-up. We operate under HIPAA with a business associate agreement.