AI voice and browser agents inside CareCloud

Flexbone runs patient calls, eligibility, prior authorization, claim status, and denial follow-up directly inside CareCloud, the cloud EHR, practice management, and revenue cycle platform for ambulatory groups. The agents read and write the same CareCloud scheduler and records your front desk and billers use, so verified benefits, submitted authorizations, and worked denials land in one place. Forward-deployed, HIPAA compliant.

Book a 30-minute Flexbone revenue cycle audit Skip to the guide ↓

What this page covers

CareCloud and the practices it serves
Front and back office workflows Flexbone runs
How Flexbone deploys inside CareCloud

EHR + PM + RCMCareCloud carries charting, scheduling, and the revenue cycle for outpatient groups

Reads + writesFlexbone works the same CareCloud records and scheduler your staff use

Forward deployedagents are built around your CareCloud setup and payer mix

CareCloud carries scheduling, charting, and the revenue cycle for ambulatory groups, so its administrative surface runs from the front desk through billing. Flexbone deploys voice and browser agents that operate inside CareCloud so scheduling, eligibility, and authorization read and write the same records your staff already use.

CareCloud and the practices it serves

CareCloud is a cloud EHR, practice management, and revenue cycle platform used across ambulatory and multi-specialty groups. Because it carries the front-to-back stack, the scheduler, the eligibility and claim data, and the authorization records live in one CareCloud web client the front office and billers use. Flexbone operates inside CareCloud, so a booked visit, a verified benefit, or a worked denial lands where your team already looks, without an interface build.

Flexbone revenue cycle audit

Get an outside read on your carecloud workflow

In 30 minutes we map your current volume, the payers and systems involved, where staff time goes, and the highest-ROI calls and follow-ups Flexbone can take off your team first, scoped to the work you actually run.

Book an audit →

Front and back office workflows Flexbone runs

On the front office, Flexbone answers inbound calls, books and confirms appointments in CareCloud, and runs reminders and recall. On the back office, it verifies eligibility and the 270/271 exchange, submits and tracks 278 prior authorization, runs 276/277 claim status, and follows up on denials by reading the 835 remittance and its CARC and RARC codes. The workflow detail lives on the claim status and A/R follow-up pages.

Can AI verify insurance eligibility inside CareCloud?

Yes. Flexbone runs a 270/271 eligibility exchange for the patients on the CareCloud schedule, reads the payer response for coverage, plan, and benefit detail, and writes the verified result into the CareCloud record your front office and billers already use. Where a payer does not return complete benefit data over 270/271, the browser agent checks the payer portal and a voice agent places the call, so coverage is confirmed before the visit rather than surfacing as a denial after it.

Talk to our teamAbout carecloud and a scoped Flexbone rollout inside your systems.See ehr integrationsHow Flexbone automates revenue cycle work across payer portals, phone, and your EHR.

How does AI handle prior authorization in CareCloud?

Flexbone submits and tracks the 278 prior authorization from inside CareCloud. The browser agent identifies visits and procedures that need authorization, pulls the clinical detail and CPT codes from the chart, submits to the payer or its portal, and follows the status to approval or denial. The authorization number and result are written back into CareCloud, and a voice agent places the payer status calls the workflow depends on, so billers are not sitting on hold.

Can AI answer patient calls for a CareCloud practice?

Yes. Flexbone voice agents answer inbound patient calls, book and confirm appointments against CareCloud availability, run reminders and recall, and fill cancellations, then hand a call to staff when it falls outside the defined scope. The same voice agents place the outbound eligibility and prior authorization follow-up calls, so the phone work and the record in CareCloud stay in sync.

7-day pilot

Have Flexbone run your carecloud for a week

A live pilot on real cases with a shared dashboard showing which calls Flexbone placed and resolved, which results were written back to your system, and the hours your team got back.

Start a pilot →

How Flexbone deploys inside CareCloud

Flexbone is forward-deployed: we build the agents around your CareCloud configuration and payer mix, validate them against your real call and authorization patterns, and keep refining them. Results write back to CareCloud, and exceptions go to staff with context. We scope the rollout to the workflows that free the most staff time first, and we operate under HIPAA with a business associate agreement.

Talk to our team See the platform

Frequently Asked Questions

It runs patient calls, scheduling, eligibility, prior authorization, claim status, and denial follow-up, reading and writing the same CareCloud records your staff use.

Yes. It is forward-deployed and built around your CareCloud configuration and payer mix, then validated against your real call and authorization patterns.

Yes. Scheduling, eligibility, and authorization results write back so staff work from one record, and exceptions are flagged with context.

We usually start with the highest-volume phone and scheduling work, then add eligibility, prior authorization, and denial follow-up, scoping to what returns the most time first.

Yes. Flexbone operates under HIPAA with a BAA and handles PHI inside CareCloud and payer channels.

CareCloud offers interface and integration options, but Flexbone does not depend on them. Its agents operate inside the CareCloud records your staff already use, so eligibility, prior authorization, and denial work runs whether or not an API project is in place.

Yes. Flexbone runs 276/277 claim status checks and writes the result into the CareCloud record, and it reads the 835 remittance with its CARC and RARC codes to route denials to the right appeal.

Deployment is scoped to your CareCloud configuration and payer mix. We start with the highest-volume workflow, validate the agents against your real eligibility and authorization patterns, and add from there.

Get started

Put AI agents to work inside CareCloud

Flexbone runs scheduling, eligibility, and prior authorization inside CareCloud. See a scoped rollout on your workflows and payer mix.

Book a demo See the platform