What this page covers
Dermatology pairs very high visit volume with a biologic clinic that runs on authorization. The general schedule turns over a large number of medical and cosmetic visits and depends on recall for skin checks and lesion follow-ups, while the biologic side carries step therapy and heavy documentation. Flexbone books and recalls the schedule, verifies eligibility with a 270/271 check, and clears biologic prior authorization inside ModMed and Nextech. It automates the scheduling and recall that fill the day and the authorization work the biologic clinic depends on.
How does AI schedule and run calls for a dermatology practice?
Flexbone answers inbound calls and books the high-volume schedule a dermatology practice depends on. A dermatology practice books a large number of medical visits, skin-cancer screenings, lesion follow-ups, and procedures, alongside a cosmetic and self-pay line. At that volume, recall is revenue: annual skin checks, biopsy and Mohs follow-ups, and repeat treatments all depend on getting patients back on schedule. Flexbone books and confirms visits in ModMed or Nextech, runs recall campaigns, coordinates Mohs and cosmetic scheduling, fills cancellations from a waitlist, and supports the intake and financial follow-up cosmetic work requires.
Get an outside read on your dermatology workflow
In 30 minutes we map your current volume, the payers and systems involved, where staff time goes, and the highest-ROI calls and follow-ups Flexbone can take off your team first, scoped to the work you actually run.
How does AI handle dermatology prior authorization?
Flexbone determines the requirement, assembles the step-therapy history, and submits the 278 prior authorization request for the biologics that gate care. The medical dermatology side treats psoriasis, atopic dermatitis, and hidradenitis suppurativa with biologics such as adalimumab, ustekinumab, dupilumab, secukinumab, and risankizumab. These commonly require prior authorization with step-therapy documentation showing prior treatments tried, whether the payer is Aetna or another commercial plan, and they are expensive enough that a coverage gap stalls care. Flexbone tracks each CPT-coded request to a decision, routing denials to appeal and supporting copay and manufacturer enrollment. See the dermatology and plastics prior authorization page for detail.
Can AI verify insurance eligibility for a dermatology practice?
Yes. Flexbone runs the 270/271 eligibility check before the visit and deploys voice and browser agents inside ModMed, Nextech, or your dermatology EHR. The front office gets scheduling, recall, Mohs and cosmetic coordination, and confirmation. The back office gets eligibility, biologic authorization and step therapy, and denial follow-up that reads the 835 remittance and its CARC and RARC codes. Results write back to the chart under HIPAA, and exceptions go to staff with context. The rollout is scoped to your visit mix, the biologics you use, and your payers.