AI voice and browser agents inside DrChrono

Flexbone runs patient calls, eligibility, prior authorization, claim status, and denial follow-up directly inside DrChrono, the cloud EHR, practice management, and billing platform used by many small and specialty practices. The agents read and write the same DrChrono scheduler and records your front desk and billers use, so verified benefits, submitted authorizations, and worked denials land in one place. Forward-deployed, HIPAA compliant.

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What this page covers

DrChrono and the practices it serves
Front and back office workflows Flexbone runs
How Flexbone deploys inside DrChrono

Cloud EHR + billingDrChrono carries scheduling, charting, and billing for outpatient practices

Reads + writesFlexbone works the same DrChrono records and scheduler your staff use

Forward deployedagents are built around your DrChrono setup, not a generic bot

DrChrono carries scheduling, charting, and billing for small and specialty ambulatory practices, so its administrative load runs across the front desk and the biller. Flexbone deploys voice and browser agents that operate inside DrChrono so scheduling, eligibility, and authorization read and write the same records your staff already use.

DrChrono and the practices it serves

DrChrono is a cloud and tablet-based EHR, practice management, and medical billing platform used across small and specialty ambulatory practices. Because it carries the front-to-back stack, the same system holds the scheduler the front desk works, the eligibility and claim data billers work, and the authorization records that gate visits and procedures. Flexbone operates inside DrChrono rather than alongside it, so a booked visit, a verified benefit, or a tracked authorization lands where your team already looks.

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Front and back office workflows Flexbone runs

On the front office, Flexbone answers inbound calls, books and confirms appointments in DrChrono, runs reminders and recall, and fills cancellations. On the back office, it verifies eligibility, submits and tracks prior authorization, runs claim status checks, and works denials by reading the 835 remittance and its CARC and RARC codes. The reusable workflow detail lives on the claim status, A/R follow-up, and eligibility verification pages.

Can AI verify insurance eligibility inside DrChrono?

Yes. Flexbone runs a 270/271 eligibility exchange for the patients on the DrChrono schedule, reads the payer response for coverage, plan, and benefit detail, and writes the verified result into the DrChrono record your front office and billers already use. Where a payer does not return complete benefit data over 270/271, the browser agent checks the payer portal and a voice agent places the call, so coverage is confirmed before the visit rather than surfacing as a denial after it.

Talk to our teamAbout drchrono and a scoped Flexbone rollout inside your systems.See ehr integrationsHow Flexbone automates revenue cycle work across payer portals, phone, and your EHR.

How does AI handle prior authorization in DrChrono?

Flexbone submits and tracks the 278 prior authorization from inside DrChrono. The browser agent identifies visits and procedures that need authorization, pulls the clinical detail and CPT codes from the chart, submits to the payer or its portal, and follows the status to approval or denial. The authorization number and result are written back into DrChrono, and a voice agent places the payer status calls the workflow depends on, so billers are not sitting on hold.

Can AI answer patient calls for a DrChrono practice?

Yes. Flexbone voice agents answer inbound patient calls, book and confirm appointments against DrChrono availability, run reminders and recall, and fill cancellations, then hand a call to staff when it falls outside the defined scope. The same voice agents place the outbound eligibility and prior authorization follow-up calls, so the phone work and the record in DrChrono stay in sync.

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How Flexbone deploys inside DrChrono

Flexbone is forward-deployed: we build the agents around your DrChrono configuration and payer mix, validate them against your real call and authorization patterns, and keep refining them. Results write back to DrChrono, and anything outside the agent scope is handed to staff with context. We scope the rollout to the workflows that free the most staff time first, and we operate under HIPAA with a business associate agreement.

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Frequently Asked Questions

It runs patient calls, scheduling, eligibility, prior authorization, claim status, and denial follow-up, reading and writing the same DrChrono records your staff use.

Yes. It is forward-deployed and built around your DrChrono configuration and payer mix, then validated against your real call and authorization patterns.

Yes. Scheduling, eligibility, and authorization results write back so staff work from one record, and exceptions are flagged with context.

We usually start with the highest-volume phone and scheduling work, then add eligibility, prior authorization, and denial follow-up, scoping to what returns the most time first.

Yes. Flexbone operates under HIPAA with a BAA and handles PHI inside DrChrono and payer channels.

DrChrono offers interface and integration options, but Flexbone does not depend on them. Its agents operate inside the DrChrono records your staff already use, so eligibility, prior authorization, and denial work runs whether or not an API project is in place.

Yes. Flexbone runs 276/277 claim status checks and writes the result into the DrChrono record, and it reads the 835 remittance with its CARC and RARC codes to route denials to the right appeal.

Deployment is scoped to your DrChrono configuration and payer mix. We start with the highest-volume workflow, validate the agents against your real eligibility and authorization patterns, and add from there.

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Put AI agents to work inside DrChrono

Flexbone runs scheduling, eligibility, and prior authorization inside DrChrono. See a scoped rollout on your workflows and payer mix.

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