What this page covers
ModMed EMA runs across several procedure-heavy specialties, each with its own scheduling and authorization burden. Flexbone deploys voice and browser agents that operate inside EMA so the automation reads and writes the same records your staff use, instead of a disconnected tool that staff have to reconcile by hand.
ModMed EMA and the specialties it serves
ModMed EMA is widely used across dermatology, ophthalmology, orthopedics, and gastroenterology, where it combines EHR, practice management, and revenue cycle. Each specialty brings a distinct workload: dermatology biologics, ophthalmology injections, orthopedic and GI procedures, and high-volume scheduling throughout. Flexbone is built to work inside EMA, so a booked visit, a verified benefit, or a tracked authorization lands in the record the front desk and billers already use.
Get an outside read on your modmed workflow
In 30 minutes we map your current volume, the payers and systems involved, where staff time goes, and the highest-ROI calls and follow-ups Flexbone can take off your team first, scoped to the work you actually run.
Front and back office workflows Flexbone runs
On the front office, Flexbone answers inbound calls, books and confirms appointments in EMA, and runs recall and waitlist fill. On the back office, it verifies eligibility, submits and tracks prior authorization for the drugs and procedures each specialty requires, and works denials and claim status. The detail lives on the specialty pages for dermatology, ophthalmology, and gastroenterology, and on the peer-to-peer appeals workflow for denials.
How Flexbone deploys inside ModMed
Flexbone is forward-deployed: we build the agents around your EMA configuration and payer mix, validate them against your real call and authorization patterns, and keep refining them. Results write back to EMA, and anything outside the agent scope is handed to staff with context. We scope the rollout to the workflows that free the most staff time first.