What this page covers

  1. High-volume scheduling, recall, and the optical dispensary
  2. Anti-VEGF injections, authorization, and buy-and-bill
  3. How Flexbone runs an eye care practice
Very high volumeeye care books large daily visit counts across medical and routine exams
Recurring injectionsretina patients return on a fixed anti-VEGF injection cadence
Buy-and-billhigh-cost injectable drugs make authorization and benefit checks strict

Eye care combines very high visit volume with a recurring, high-cost injection clinic. The general schedule turns over a large number of exams and procedures, while the retina side runs patients through a fixed anti-VEGF injection cadence with expensive buy-and-bill drugs. Flexbone automates the scheduling and recall that keep the day full and the authorization work the injection clinic depends on.

High-volume scheduling, recall, and optical

An ophthalmology or optometry practice books a high number of comprehensive exams, cataract evaluations and surgeries, glaucoma follow-ups, and routine vision visits, plus an optical dispensary. At that volume, recall is revenue: annual exams, glaucoma monitoring, and contact-lens follow-ups all depend on getting patients back on schedule. Flexbone answers inbound calls, books and confirms visits in Nextech, Compulink, or RevolutionEHR, runs recall campaigns, fills cancellations, and supports optical reorder and pickup outreach.

Flexbone revenue cycle audit

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Anti-VEGF injections, authorization, and buy-and-bill

The retina clinic runs patients with macular degeneration, diabetic macular edema, and retinal vein occlusion through a recurring intravitreal anti-VEGF injection schedule using drugs such as Eylea, Lucentis, and Avastin. These are high-cost, often buy-and-bill, and commonly require prior authorization and careful benefit verification. Flexbone verifies the benefit, submits and tracks the drug authorization, and keeps the recurring injection visits on cadence so a covered patient does not miss a dose to an administrative gap. Denials route to appeal.

How Flexbone runs an eye care practice

Flexbone deploys voice and browser agents for scheduling, recall, confirmation, and optical outreach on the front office and eligibility, injection-drug authorization, and denial follow-up on the back office. Everything writes back to Nextech, Compulink, or RevolutionEHR, and exceptions route to staff with context. The rollout is scoped to your visit types, the injectables you use, and your payers.