What this page covers
Small independent practices run lean, so the administrative load per person is high and phone and payer work competes with patient care. Practice Fusion carries the chart and the schedule for many of them. Flexbone deploys voice and browser agents inside Practice Fusion so scheduling, eligibility, and authorization read and write the same records your staff use.
Practice Fusion and the practices it serves
Practice Fusion is a web-based electronic health record used by small independent ambulatory practices for charting, e-prescribing, and scheduling. These practices usually run with lean front-desk and billing staffing, so the eligibility checks, prior authorizations, and denial follow-ups that surround a visit compete directly with patient-facing work. Flexbone operates inside the Practice Fusion web interface, so a booked visit, a verified benefit, or a tracked authorization lands in the record your team already reads, without an interface build.
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Front and back office workflows Flexbone runs
On the front office, Flexbone answers inbound calls, books and confirms appointments, and runs reminders and recall. On the back office, it verifies eligibility and the 270/271 exchange, submits and tracks 278 prior authorization, runs 276/277 claim status, and follows up on denials by reading the 835 remittance and its CARC and RARC codes. The workflow detail lives on the eligibility verification and prior authorization pages.
Can AI verify insurance eligibility inside Practice Fusion?
Yes. Flexbone runs a 270/271 eligibility exchange for the patients on the Practice Fusion schedule, reads the payer response for coverage, plan, and benefit detail, and writes the verified result into the Practice Fusion record your front office and billers already use. Where a payer does not return complete benefit data over 270/271, the browser agent checks the payer portal and a voice agent places the call, so coverage is confirmed before the visit rather than surfacing as a denial after it.
How does AI handle prior authorization in Practice Fusion?
Flexbone submits and tracks the 278 prior authorization from inside Practice Fusion. The browser agent identifies visits and procedures that need authorization, pulls the clinical detail and CPT codes from the chart, submits to the payer or its portal, and follows the status to approval or denial. The authorization number and result are written back into Practice Fusion, and a voice agent places the payer status calls the workflow depends on, so billers are not sitting on hold.
Can AI answer patient calls for a Practice Fusion practice?
Yes. Flexbone voice agents answer inbound patient calls, book and confirm appointments against Practice Fusion availability, run reminders and recall, and fill cancellations, then hand a call to staff when it falls outside the defined scope. The same voice agents place the outbound eligibility and prior authorization follow-up calls, so the phone work and the record in Practice Fusion stay in sync.
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How Flexbone deploys inside Practice Fusion
Flexbone is forward-deployed: we build the agents around your Practice Fusion setup and payer mix, validate them against your real call and authorization patterns, and keep refining them. Results write back to Practice Fusion, and exceptions go to staff with context. We scope the rollout to the workflows that free the most staff time first, and we operate under HIPAA with a business associate agreement.