What this page covers
Behavioral health practices carry heavy scheduling and intake volume, and the ones that bill insurance also carry eligibility and claim work most practice-management tools leave to staff. SimplePractice runs that workload for therapists, counselors, and wellness clinicians. Flexbone deploys voice and browser agents inside SimplePractice so scheduling, eligibility, and billing read and write the same records your team uses.
SimplePractice and the practices it serves
SimplePractice is a practice management and EHR platform for behavioral health, therapy, and wellness practices, covering scheduling, documentation, telehealth, the client portal, and insurance billing. Behavioral health has a distinct administrative profile: high appointment and intake volume, frequent rescheduling, and, for practices that take insurance, eligibility and claim work on every visit. Flexbone operates inside SimplePractice so booked visits, verified benefits, and submitted claims land in the record your team already uses.
Get an outside read on your simplepractice workflow
In 30 minutes we map your current volume, the payers and systems involved, where staff time goes, and the highest-ROI calls and follow-ups Flexbone can take off your team first, scoped to the work you actually run.
Front and back office workflows Flexbone runs
On the front office, Flexbone answers inbound calls, books and confirms appointments in SimplePractice, runs reminders, and supports intake for new clients. On the back office, for practices that bill insurance, it verifies eligibility and mental-health benefits, submits and tracks claims, and follows up on denials by reading the 835 remittance and its CARC and RARC codes. Where a service needs prior authorization, it submits and tracks the request. The workflow detail lives on the eligibility verification and claim status pages.
How Flexbone deploys inside SimplePractice
Flexbone is forward-deployed: we build the agents around your SimplePractice configuration and the payers you bill, validate them against your real scheduling and claim patterns, and keep refining them. Results write back to SimplePractice, and exceptions go to staff with context. We scope the rollout to the workflows that free the most staff time first, and we operate under HIPAA with a business associate agreement.