What this page covers
Behavioral health groups run on high visit volume and, for insurance-based practices, steady eligibility and claim work on every session. TherapyNotes carries that workload for therapists, psychologists, and psychiatry groups. Flexbone deploys voice and browser agents inside TherapyNotes so scheduling, eligibility, and billing read and write the same records your team uses.
TherapyNotes and the practices it serves
TherapyNotes is an EHR and practice management platform built for behavioral health, used by therapists, psychologists, and psychiatry groups for scheduling, documentation, and billing. The administrative profile is high-frequency: recurring appointments, frequent rescheduling, eligibility and mental-health benefit checks, and claim work on each visit for practices that bill insurance. Psychiatry adds medication prior authorizations. Flexbone operates inside TherapyNotes so booked visits, verified benefits, and submitted claims land in the record your team already uses.
Get an outside read on your therapynotes workflow
In 30 minutes we map your current volume, the payers and systems involved, where staff time goes, and the highest-ROI calls and follow-ups Flexbone can take off your team first, scoped to the work you actually run.
Front and back office workflows Flexbone runs
On the front office, Flexbone answers inbound calls, books and confirms appointments in TherapyNotes, and runs reminders and recall. On the back office, it verifies eligibility and behavioral-health benefits, submits and tracks claims, submits medication prior authorization where a psychiatry service needs it, and follows up on denials by reading the 835 remittance and its CARC and RARC codes. The workflow detail lives on the eligibility verification, prior authorization, and denials management pages.
How Flexbone deploys inside TherapyNotes
Flexbone is forward-deployed: we build the agents around your TherapyNotes configuration and the payers you bill, validate them against your real scheduling and claim patterns, and keep refining them. Results write back to TherapyNotes, and exceptions go to staff with context. We scope the rollout to the workflows that free the most staff time first, and we operate under HIPAA with a business associate agreement.