AI voice and browser agents that work alongside WebPT

Flexbone works alongside WebPT by operating in the same web interface your staff use, not through a native or certified integration. WebPT is the cloud EMR and practice management platform behind many outpatient physical, occupational, and speech therapy clinics. Browser agents run the 270/271 eligibility check with therapy benefit and visit-limit detail, submit the 278 plan-of-care authorization, and track visits against the annual Medicare therapy threshold, where claims past the threshold must carry the KX modifier. Voice agents answer front-desk scheduling calls and confirm the recurring visit series a plan of care depends on, and denials route to appeal by CARC code.

WebPT and the teams it serves

WebPT is a cloud EMR and practice management platform for outpatient rehab: physical therapy, occupational therapy, and speech-language pathology clinics run documentation, scheduling, and billing in it. The rehab revenue cycle is visit-based, which shapes the administrative work. Many plans approve a set number of visits tied to the plan of care, Medicare tracks an annual therapy threshold that requires the KX modifier once claims pass it, and the front desk carries a steady load of scheduling and reminder calls because a plan of care only works when the visit series holds. Flexbone works alongside WebPT by operating in the same web interface staff already sign into, so a verified benefit, a submitted authorization, or a tracked visit count lands in the record your front desk and billers read. There is no native or certified integration; the browser agents drive the screens a person would.

Front and back office workflows Flexbone runs

Flexbone verifies the therapy benefit and any visit limit before the evaluation with a 270/271 check, submits the 278 plan-of-care authorization with the CPT codes the plan requires, tracks approved visits, and submits reauthorization before the cap is reached. It watches the Medicare therapy threshold so the KX modifier question is settled before the claim goes out, and it follows denials by reading the 835 remittance and its CARC and RARC codes to route each appeal. Voice agents answer front-desk calls, book and confirm the recurring visit series, and fill cancellations. The mechanism detail lives on the eligibility verification, prior authorization, and denials management pages, and the EHR integrations page covers how the browser agents work in a web interface.

How Flexbone works alongside WebPT

Flexbone is forward-deployed. We build the agents around your WebPT configuration, payer mix, and visit-limit rules, validate them against your real eligibility and authorization patterns, and keep refining them. Because the agents operate in the WebPT web interface rather than through an integration, results are written back to the same records your front desk and billers read, and anything outside the agent scope is handed to a person with context. For a therapy clinic the rollout usually starts with benefit verification and visit-limit tracking, since a visit delivered past the authorized count is usually not payable, then adds plan-of-care authorization and denial follow-up. We scope the work to what protects the most billable visits first, and we operate under HIPAA with a business associate agreement.