Every missed call is a missed RO. We answer them all.
Flexbone deploys AI phone agents that answer inbound service calls on the first ring, book appointments directly into your DMS, and turn more callers into repair orders. They run 24/7, covering nights, weekends, and the lunch rush your BDC cannot staff, so calls that would have gone to voicemail become booked work instead.
Your service drive is printing money. Your phones are leaving it on the table.
Fixed ops is often the most profitable department in the dealership, but the front door to that revenue is a ringing phone that nobody picks up.
Service advisors are with customers. BDC reps are at lunch. After-hours calls go to voicemail and never get returned. Every unanswered call is a repair order that walks to the independent shop down the street.
Nobody answers during peak hours
Monday mornings, lunch breaks, and 4:45 PM are exactly when customers call, and exactly when your team is slammed. Calls roll to voicemail, and customers hang up and call the next shop.
BDC staffing is a constant headache
Turnover in dealer BDCs often runs 30 to 50 percent annually, and training takes weeks. You are either overstaffed and burning payroll or understaffed and missing revenue, with no good equilibrium.
After-hours is a black hole
Customers Google "oil change near me" at 9 PM and call. They get a voicemail. They don't leave a message. They book with the competitor who answered. You never even know it happened.
Booked appointments don't stick
Even when calls get answered, the handoff is sloppy. Appointments get entered wrong, confirmation calls don't go out, customers no-show. The service lane has empty bays while the phone log shows 40 bookings.
What does the service dashboard show?
Each call the AI handles shows up in real time, with the customer identified, the service matched, the appointment booked, and the confirmation sent. Your service manager sees it all without touching the phone.
AI that books like your best service advisor, call after call.
Not a phone tree. Not an IVR. A conversational AI agent that understands service scheduling, talks to your DMS, and gets customers on the books in under two minutes.
First-Ring Inbound Call Answering
Service calls are answered instantly, with no hold music and no "please listen carefully as our menu options have changed." The AI handles the conversation naturally, identifies what the customer needs, and moves straight to booking, whether it is after hours, a weekend, or a holiday.
Live DMS Appointment Booking
The AI books directly into your scheduling system, whether that is XTime, CDK, Reynolds, Tekion, or another platform your dealership runs. It checks advisor availability, matches the right service type to the right time slot and bay capacity, confirms with the customer, and sends the confirmation text.
Service Menu & Pricing Intelligence
Customers call asking "how much for brakes on my 2019 Camry?" AI knows your service menu, your pricing, your current specials. It quotes accurately, recommends manufacturer-suggested maintenance based on mileage, and upsells relevant services naturally.
Recall & Warranty Routing
Customer calls about a recall notice. AI verifies the recall applies to their VIN, confirms parts availability logic, and books the appointment with the right time allocation. For warranty work, AI captures symptom details and routes to the appropriate advisor.
Confirmation & No-Show Recovery
After booking, the AI handles the confirmation sequence: day-before reminder calls, morning-of texts, and, if a customer no-shows, an immediate outbound call to reschedule. That keeps your service lane full and your advisors focused on the customers in front of them.
Post-Call Workflow & Handoff
Many competitors stop at the booking. Flexbone keeps going. After the call, the AI can trigger downstream workflows: create the RO shell in the DMS, notify the parts department, flag VIP or fleet customers for advisor prep, and log the full transcript.
Everyone can answer a call. We automate what happens after.
Plenty of tools can read a script and drop a placeholder on the calendar. Fixed ops still leaks revenue because of what happens next: the confirmation text that never fired, the part that never got ordered, the advisor who did not see prior RO notes, the no-show nobody called back.
What competitors do
- Answer the call
- Book the appointment
- Stop there
What Flexbone does
- Answer the call
- Book into DMS with correct service type, duration, and advisor
- Send confirmation text with appointment details
- Trigger parts check for known service requirements
- Send day-before reminder via call or text
- Call no-shows within 30 minutes to reschedule
- Create RO shell with customer details and service notes
- Log full transcript for quality review
- Flag upsell opportunities for advisor prep
How does Flexbone work across a dealer group?
Whether you're running 5 stores or 150, the problem is the same: each location answers phones differently, books differently, and loses customers differently. Flexbone gives you a single AI system across all rooftops, with the same customer experience, booking accuracy, and reporting.
Centralized Call Handling, Localized Execution
One system that knows each store's service menu, hours, advisors, and DMS, so customers reach the right location with the right information.
Standardize Across Acquisitions
Just bought three stores running three different DMS platforms? Flexbone works across all of them without requiring migration or retraining.
Group-Wide Analytics
See call volume, answer rates, booking conversion, and no-show rates across every rooftop in one dashboard. Spot the stores that are leaking and fix them.
Reduce BDC Headcount Dependency
Stop trying to staff a 12-person BDC across multiple locations. AI handles the volume. Your people handle the exceptions.
Before and after Flexbone.
Without Flexbone
- 15 to 30% of service calls go unanswered during business hours
- After-hours callers get voicemail, and many never call back
- BDC turnover forces constant retraining on scheduling and DMS
- Appointment confirmations are manual, inconsistent, or forgotten
- No-shows sit in empty bays while advisors chase callbacks
- No visibility into call performance across rooftops
With Flexbone
- Inbound calls answered on the first ring, 24/7/365
- After-hours calls convert to booked appointments immediately
- AI never quits, never calls in sick, never needs DMS retraining
- Automated confirmations and reminders reduce no-shows by 30%+
- No-shows get a callback within 30 minutes to reschedule
- Real-time dashboard across every store
From single-point dealers to national groups.
Single-Point Franchised Dealers
Can't justify a full BDC team but can't afford to miss calls either. Flexbone gives you enterprise-level phone coverage at a fraction of BDC payroll. Your service advisors stay on the drive, not on the phone.
Multi-Rooftop Dealer Groups
5 to 50 locations with inconsistent call handling across stores. Flexbone normalizes the customer experience and gives your ops team visibility into each location's phone performance.
Fixed Ops-Focused Groups
Service absorption is your metric, and each unanswered call is a hit to your absorption rate. The AI works to capture more appointments so your bays stay full and your fixed ops covers the overhead.
Independent & Multi-Brand Dealers
Running Toyota, Honda, and Chevy under one roof with different service menus and recall logic? AI handles the complexity of multi-brand scheduling without mixing up customers or appointments.
Dealer BDCs & Centralized Call Centers
Already have a BDC? Flexbone handles the overflow and after-hours volume your team can't cover. AI works alongside your reps, not instead of them, catching the calls that currently go to voicemail.
Enterprise-Grade from Day One
Built for organizations that handle customer PII and financial data.
Encryption
AES-256 at rest, TLS 1.3 in transit. All recordings and transcripts encrypted end-to-end.
SOC 2 Aligned
Security controls aligned to SOC 2 Type II. Audit-ready from deployment.
Full Audit Trail
Calls are logged with transcripts, timestamps, customer data, and appointment details.
Access Controls
Role-based permissions. Configurable for advisors, service managers, group ops, and admin roles.
How does Flexbone deploy at a dealership?
A single-point dealer doesn't operate the same way as a 40-rooftop group with centralized BDC and multiple DMS platforms. Flexbone deploys a team that learns your workflows and builds the AI around how your dealership actually runs.
Week 1: Discovery and Mapping
We learn your service workflow, DMS setup, service menu, scheduling rules, advisor assignments, and after-hours coverage needs.
Week 2: Build and Integration
We configure the AI agents, integrate with your DMS and phone system, build your dashboard, and test against real service call scenarios from your stores.
Week 3: Go-Live
Service calls start flowing through the AI. Your team has full visibility in the dashboard while we monitor booking accuracy and call quality in real time.
Week 4: Optimize and Harden
We tune accuracy, add edge cases, and iterate with your team daily. Ongoing optimization continues as your service menu changes, new advisors join, and you add rooftops.
Common questions from dealers and dealer groups
Flexbone's AI answers inbound service calls on the first ring, 24/7, including nights, weekends, and holidays. It identifies what the customer needs (oil change, recall, warranty work, check engine light), checks real-time availability in your DMS, books the appointment with the correct service type and advisor, and sends a confirmation text. No hold music, no phone trees.
Yes. Flexbone integrates with the major DMS and scheduling platforms, including XTime, CDK, Reynolds & Reynolds, and Tekion. The AI books directly into your scheduling system, checking advisor availability, matching service types to time slots and bay capacity, and avoiding double-bookings.
Yes. When a customer calls about a recall notice, the AI verifies the recall applies to their VIN, checks parts availability logic, and books the appointment with the right time allocation. For warranty work, the AI captures symptom details and routes to the appropriate advisor or technician team.
Yes. Flexbone provides a single AI system across all rooftops (the same customer experience, booking accuracy, and reporting) with location-specific service menus, pricing, and advisor availability. You get group-wide analytics showing call volume, answer rates, booking conversion, and no-show rates across each store in one dashboard.
Typical deployments go live in 4 weeks. Week 1 is discovery: mapping your service workflow, DMS setup, service menu, and scheduling rules. Week 2 is build and integration. Week 3 is go-live with real-time monitoring. Week 4 is optimization and tuning with your team.
The booking is only the start. After the call, the AI sends confirmation texts, triggers day-before reminders, calls no-shows within 30 minutes to reschedule, creates the RO shell in the DMS, notifies the parts department, flags VIP or fleet customers for advisor prep, and logs the full call transcript for service manager review.
Stop losing repair orders to voicemail.
See how Flexbone handles your service calls in a live demo, with your actual DMS, your service menu, and your scheduling logic.