AI that answers your carrier calls and logs everything to a dashboard
Your brokers spend much of their day on the phone with carriers asking the same questions. Flexbone's AI handles the intake, verifying identity, confirming loads, and capturing rates, then pushes structured data to a real-time broker dashboard. It runs without manual entry, and it does not send carriers to voicemail.
Your Brokers Are Drowning in Carrier Calls
Every time a carrier calls in about a load, a broker has to stop what they're doing to verify their DOT number, confirm which load they're calling about, read off the details, and ask if they want to submit a rate.
That's 3 to 5 minutes per call, dozens of times a day, across your team. Multiply that by after-hours calls that go to voicemail, carriers who hang up and call a competitor, and rates that get scribbled on sticky notes instead of logged in the TMS. Revenue leaks, data gets lost, and brokers burn out.
What does the broker dashboard capture?
No more sticky notes, voicemail transcriptions, or half-entered TMS records. Each carrier call the AI handles shows up in a real-time dashboard, with carrier identity verified, load details confirmed, the rate captured, and the transcript attached.
Carrier Identity
DOT number, MC number, company name, driver name, and contact info, all verified on the call and logged automatically. No manual lookups or re-entry.
Load Details
Load number, origin, destination, weight, commodity type, pickup date, and delivery date, confirmed with the carrier and displayed in real time.
Rate Submissions
Carriers submit their rate during the call. It shows up instantly in the dashboard, tagged to the right load and ready for the broker to review and act on.
Full Transcript
Each call is recorded, transcribed, and attached to the dashboard entry. Brokers can read the full conversation before calling the carrier back.
The Full Call Lifecycle, Automated
Carrier intake is just the starting point. The AI handles everything that rings the phone, along with everything that should go out proactively.
Inbound Carrier Intake
DOT verification, company confirmation, load lookup, detail readback, and rate capture. The full intake flow is handled in under 90 seconds, faster than your best broker on a good day.
After-Hours Coverage
Carriers call when they're available, not when your office is open. The AI handles calls 24/7, capturing rates, confirming loads, and logging everything so your brokers have full context in the morning.
Outbound Load Posting
Proactively reach carriers about open loads via voice and SMS. The AI reads load details, captures interest, and logs responses to the dashboard, with no broker dialing required.
Carrier Re-Engagement
Carriers who submitted rates but didn't get booked can be re-engaged when new matching loads post. The AI checks availability, confirms interest, and logs the updated rate.
Check Calls & Status Updates
Automated outbound check calls to carriers on booked loads, confirming pickup, tracking ETAs, and flagging delays. Status updates are pushed to the dashboard and TMS in real time.
TMS & Load Board Sync
Everything the AI captures flows into your TMS and load board: rates, carrier info, transcripts, and status updates, with no duplicate entry and no reconciliation.
How does a carrier call flow to the dashboard?
Each carrier interaction follows a structured path, from identity verification through rate capture to dashboard entry. Brokers see the data the moment the call ends.
How does Flexbone deploy for a brokerage?
A 5-person brokerage doesn't operate the same way as a 200-broker operation with multiple offices and carrier pools. Flexbone deploys a team that learns your workflows and builds the AI around how your brokerage actually runs.
Week 1: Discovery and Mapping
We learn your carrier intake flow, load types, TMS setup, rate capture process, after-hours coverage needs, and dashboard requirements.
Week 2: Build and Integration
We configure the AI agents, integrate with your TMS and phone system, build your dashboard, and test against real carrier call scenarios.
Week 3: Go-Live
Carrier calls start flowing through the AI. Your team has full visibility in the dashboard while we monitor accuracy and performance in real time.
Week 4: Optimize and Harden
We tune accuracy, add edge cases, and iterate with your team daily. Ongoing optimization continues as your brokerage grows, adding new lanes, new carriers, and new load types.
What Brokerages See with Flexbone
Real outcomes from freight brokerages using AI-powered carrier intake and dashboards.
Carrier intake calls handled without broker intervention
Reduction in manual data entry across the team
Carrier calls answered, with rates captured overnight and on weekends
More carrier rate submissions captured per load
Average call duration, with full intake in under 90 seconds
Manual data entry for AI-handled calls, with everything in the dashboard
Built for Brokerages That Move Freight, Not Paperwork
Growing Brokerages
You're adding brokers and lanes but can't keep up with the call volume. The AI handles the intake so your team focuses on building relationships and closing deals.
After-Hours Operations
Carriers don't stop calling at 5 PM. You need 24/7 coverage without hiring a night shift. The AI captures the call and the rate, no matter when it comes in.
Multi-Office Brokerages
Standardize carrier intake across locations, so each office and each broker runs the same process on the same dashboard. No more inconsistent data or missed calls at satellite offices.
Multi-Brand Platforms
Scaling through acquisition means integrating operations fast. Flexbone gives you a unified carrier intake and data layer across all your brokerage brands from day one.
Enterprise-Grade from Day One
Built for organizations that handle sensitive carrier and shipper data.
Encryption
AES-256 at rest, TLS 1.3 in transit. All recordings and transcripts encrypted end-to-end.
SOC 2 Aligned
Security controls aligned to SOC 2 Type II. Audit-ready from deployment.
Full Audit Trail
Calls are logged with transcripts, timestamps, carrier data, and rate submissions.
Access Controls
Role-based permissions. Configurable for brokers, managers, ops, and admin roles.
Common questions from freight brokers
Flexbone's AI answers carrier calls, verifies identity via DOT/MC number and company name, confirms the load they're calling about, provides full load details including origin, destination, weight, pickup and delivery dates, and captures rate submissions, all logged to a real-time broker dashboard.
Yes. The AI verifies carrier identity by DOT number and MC number during the call, confirms the company name on file, and flags any mismatches before proceeding with load details or rate capture.
The dashboard captures structured data from each call: carrier name, DOT/MC number, load number referenced, rate submitted, call duration, timestamp, transcript, carrier questions, and any follow-up actions needed by the broker, all searchable and filterable in real time.
Yes. Flexbone integrates with major TMS platforms and load boards so the AI can pull real-time load details during calls and push captured rate submissions and carrier data back into your system of record. No duplicate entry.
Yes. The AI handles carrier calls 24/7, capturing rate submissions, providing load details, and logging everything to the dashboard so brokers have full context when they start their day. No more missed calls or lost rates overnight.
Typical deployments go live in 4 weeks. Week 1 is discovery: mapping your carrier intake workflow, load types, TMS setup, and rate capture process. Week 2 is build and integration. Week 3 is go-live with real-time monitoring. Week 4 is optimization and tuning with your team.
Stop Losing Carriers to Voicemail
Let the AI handle carrier intake, DOT and MC verification, load confirmation, and rate capture, and let your brokers spend their time on relationships and negotiation. We will map the workflow to your TMS and load boards, then show you the dashboard running against real carrier calls.