Responsible AI Agents for
Health Systems
Improve patient engagement and overcome staffing shortages with HIPAA-compliant conversational AI, crafted specifically for healthcare providers. Connect with patients on all channels and navigate them to key digital services.
Navigate your patients to the right digital services
Patient access teams are overwhelmed and overworked with routine calls flooding their call centers. Route smarter, resolve faster, and prevent burnout with intelligent automation.
Call Center Automation
Leave the repetitive calls to us. Free up your staff to deal with complex cases and reduce patient friction.
- Hand off repetitive scheduling and benefits questions so staff handle exceptions
- Eliminate long wait times
- Smart routing to the right department
Scheduling Management
Patients can book, reschedule, and cancel appointments with physicians 24/7, entirely in natural language.
- Direct EHR calendar integration
- Multi-provider physician search
- Automated reminders & follow-ups
Administrative Workflows
Automate the back-office tasks that slow down care delivery, from intake to revenue cycle.
- Real-time eligibility verification
- Prescription refill support
- Billing and registration routing
Intelligent Patient Routing Flow
Use conversational AI to automate critical routine tasks
Physician Search
Patients can find doctors easily, with multiple attributes, in their own natural language.
Scheduling Management
Patients can book, reschedule and cancel appointments with physicians, 24/7.
Prescription Support
Patients can automatically refill prescriptions and get immediate access to pharmaceutical information.
Billing and Registration
Patients can generate invoices and get immediate information on insurance claims.
Smart Routing
Teams can route complex cases to the right agent automatically while resolving routine cases.
Call-to-Text (SMS Deflection)
Teams can deflect repetitive tasks from call centers to SMS and provide faster responses.
America's leading EHRs, connected.
Flexbone allows health systems to deploy a true omnichannel patient experience, including end-to-end scheduling over call centers, and critical skills for managing patient data.
The real plug and play. Give data, and go.
We integrate through secure APIs, HL7/FHIR, and direct database connections. Your data never leaves your environment for model training. Deploy in a matter of days, not months.
The full healthcare automation library
Each guide covers one revenue cycle or patient access workflow: how the agent runs the call or portal task, what it reads and writes in your EHR, and where it hands off to your team.
A/R Follow-Up
Work aged claims with payer calls that cut days in A/R.
Claim Status Checks
Check status by phone, portal, and 276/277 without staff time.
Coordination of Benefits
Resolve COB updates and the denials they trigger.
Peer-to-Peer Appeals
Schedule and stage the P2P call so clinicians are ready.
Utilization Review
Handle inpatient and outpatient UM status calls.
Credentialing Calls
Track credentialing and payer enrollment status.
Hub Services
Benefit investigation, prior auth, and copay support for pharma hubs.
AdvancedMD
Voice and browser agents inside your AdvancedMD workflows.
Elation Health
Agents grounded in Elation charting and scheduling.
Greenway Health
Intergy and Prime Suite read and write-back.
ModMed (EMA)
Specialty-aware scheduling and clinical data inside EMA.
Nextech
Dermatology, ophthalmology, and plastics practices on Nextech.
gGastro
GI charting and endoscopy documentation inside gGastro.
MatrixCare
Records and scheduling for post-acute and home health.
WellSky
Home health and hospice workflows on WellSky.
Running a system that is not listed here? The full EHR and PMS integration directory lists the platforms Flexbone connects to.
Uncover unique patient insights, automatically
Generate actionable insights from patient journey analytics in your health system, including top keywords and trends, patient engagement metrics, knowledge gaps and more.
- Identify trends and set up alerts in real-time
- Improve digital optimization and care delivery based on data
- Generate customized insight reports worth sending internally
Success Stories
Health systems scale patient access with us
Frequently Asked Questions
What is conversational AI in healthcare?
Conversational AI technology facilitates patient interactions with healthcare organizations through natural language interfaces, including text and voice. By implementing conversational AI solutions, healthcare teams can automate various tasks and requests from patients, such as appointment scheduling, password resets, or prescription refills. This automation allows healthcare organizations to optimize their operations, improve access to care, and enhance the overall patient experience.
What is the role of AI in patient experience solutions?
Artificial intelligence can play a crucial role in enhancing the quality of access to care and satisfaction from healthcare providers. Conversational AI platforms let patients interact with healthcare systems through natural language interfaces, automating tasks that directly impact patient experience, such as physician search, billing inquiries, and registration processes.
How can AI be used in healthcare call centers?
Healthcare call centers often face challenges related to agent burnout and staffing shortages. Conversational AI offers valuable support by automating repetitive tasks that are commonly encountered by patients. For example, through call-to-text deflection via SMS, patients can easily handle tasks like password reset or prescription refill without the need for a live agent, significantly alleviating the workload on call center agents.
What makes Flexbone's AI healthcare assistants different from chatbots?
Flexbone's AI healthcare assistant offers a superior alternative to rigid healthcare chatbots that often lead to frustrations. Unlike traditional chatbots, which rely on predefined conversational flows, Flexbone's conversational AI assistants provide a more efficient and effective solution using advanced NLP and direct integrations into your EHR and underlying systems.