AI Agents for eClinicalWorks
Voice and browser agents that work alongside eClinicalWorks (eCW) — automating appointment calls, referrals, prior authorization, eligibility verification, and denials for primary care, multi-specialty groups, FQHCs, and large medical groups. Works with healow.
AI Voice Agents for eClinicalWorks Practices
Inbound and outbound calls answered by AI in seconds — appointment scheduling against any eCW provider template, confirmations and reminders, referrals, Rx refills, eligibility verification, prior auth status, post-visit follow-up, and recall outreach. Every transcript and outcome writes back into the eClinicalWorks encounter and stays consistent with healow messaging.
Browser Agents That Operate eClinicalWorks Directly
AI browser agents log into the eCW web UI the same way your staff does — opening the day's schedule, pulling encounter context, submitting prior authorizations through payer portals, verifying eligibility, working the referral inbox, and writing structured updates back into the chart. No custom eClinicalWorks API or FHIR integration required — agents operate the interface your team already uses.
Prior Authorization Automation for eCW Practices
For imaging, specialty referrals, infusions, sleep studies, DME, and high-cost medications, Flexbone's agents submit PA requests through payer portals, call payers when portals fail, track status across the case lifecycle, and post approvals back into the eClinicalWorks encounter. Eliminates the 13+ hours per week physician practices typically lose to PA work per AMA — and scales across 130+ specialties without new headcount.
Eligibility Verification & Denial Management for eClinicalWorks
Real-time eligibility checks across 25+ payer portals before every visit, with copay, deductible, and benefit data written back into the eCW encounter. Denial letters ingested via OCR, root cause classified against the chart, and corrected claims pushed back to clearinghouses — all without manual touch. Works with eClinicalWorks RCM or your existing billing vendor.
Live in Four Weeks Alongside eClinicalWorks
Forward-deployed engineers configure Flexbone to your practice's specific eCW workflows, provider templates, payer mix, and healow messaging conventions.
Week 1 — Discovery
We map your eClinicalWorks schedule templates, reason-for-visit logic, payer panel, referral patterns, healow messaging use, and current PA/eligibility/denial volumes. Read-only eCW and healow credentials provisioned.
Week 2 — Build & Integration
Voice agents trained on your practice's scheduling scripts, triage rules, and confirmation flows across all specialties. Browser agents configured against the eClinicalWorks UI and your payer portals. Phone system integration goes live.
Week 3 — Supervised Go-Live
Real patient calls, real eCW scheduling, and real PA submissions run through Flexbone, monitored by your team. Edge cases — complex referrals, Medicaid/FQHC coverage nuances, telehealth routing — escalate to humans during the ramp.
Week 4 — Optimization
We tune routing accuracy, refine specialty-specific call flows, and verify every eClinicalWorks writeback against the correct encounter. Forward-deployed engineers stay engaged post-launch.
Built for Primary Care, Multi-Specialty & FQHC
AI agents configured for the practice types where eClinicalWorks is strongest — with call flows, PA logic, and denial workflows tuned to each.
Primary Care & Family Medicine
Annual wellness visits, chronic care management outreach, well-child visits, and flu/COVID campaigns. AI fills the schedule against your eCW provider templates and posts every confirmation back to the encounter.
Multi-Specialty Medical Groups
One Flexbone tenant covers every specialty on eClinicalWorks — orthopedics, cardiology, GI, derm, endocrine, and more. Specialty-aware routing, PA logic, and referral coordination across 130+ specialties.
FQHCs & Community Health
Medicaid-first eligibility, sliding-fee verification, UDS-relevant outreach, and language-specific call flows. AI covers after-hours and lunch-break calls that FQHC front desks can't staff.
Large Medical Groups & IPAs
Multi-site eCW deployments with centralized call operations. AI routes by provider, reason-for-visit, and payer — consistent patient experience across every location and every specialty on the platform.
Telehealth-Heavy & healow Practices
Practices that lean on healow for telehealth and patient messaging get AI that speaks the same language — scheduling virtual visits, sending healow invites, and coordinating post-visit tasks across voice and digital channels.
Outpatient Specialty Practices
Orthopedics, cardiology, GI, dermatology, pain, sleep, and behavioral health practices on eCW get specialty-specific PA workflows (imaging, biologics, sleep studies, DME) and targeted recall campaigns.
HIPAA Compliant
AES-256 at rest, TLS 1.3 in transit. PHI never leaves your compliance boundary.
SOC 2 Type II
Independently audited. BAA signed before any production data flows.
Full Audit Trail
Every AI action logged with transcript, timestamp, and eClinicalWorks writeback record.
Human-in-the-Loop
Configurable escalation rules. Your staff stays in control of every edge case.
Frequently Asked Questions
eClinicalWorks (eCW) is one of the largest cloud-based ambulatory EHR and practice management platforms in the United States, used by more than 850,000 physicians and medical professionals across 130+ specialties. eCW is strongest in primary care, multi-specialty groups, FQHCs, and large medical groups, and ships with an integrated patient engagement suite (healow) for telehealth, messaging, appointment reminders, and patient portal access — along with revenue cycle management, population health, and analytics modules.
Yes. Flexbone deploys voice agents and browser agents that work alongside eClinicalWorks. Voice agents handle inbound and outbound patient calls — appointment scheduling, confirmations, referrals, recall outreach, eligibility, and prior authorization status. Browser agents operate the eCW UI the same way your staff does — logging in, opening encounters, submitting PAs through payer portals, verifying eligibility, and writing structured notes back into the eCW chart. Flexbone also works alongside healow for messaging and telehealth follow-ups, so patients get a consistent experience across channels.
Yes. Flexbone is HIPAA compliant with SOC 2 Type II controls, AES-256 encryption at rest, TLS 1.3 in transit, role-based access control, and complete audit trails for every AI action. Patient data never leaves your compliance boundary, and a BAA is signed before any production data flows.
Four weeks from contract to first production calls. Week 1 is discovery — your specialty mix, payer panel, call patterns, and eCW workflows (including healow messaging and telehealth). Week 2 is build and integration. Week 3 is supervised go-live with real calls and real PA submissions. Week 4 is optimization with our forward-deployed engineers tuning the system to your practice's specific edge cases, provider templates, and reason-for-visit logic.
Yes. Flexbone's browser and voice agents handle the full prior authorization workflow for eCW practices — imaging, specialty referrals, infusions, sleep studies, DME, and high-cost medications. Agents submit PA requests through payer portals, call payers when portals fail, track status across the case lifecycle, and post approvals and reference numbers back into the eClinicalWorks encounter. This eliminates the 13+ hours per week that physician practices typically lose to prior authorization work, per AMA.
Appointment scheduling and rescheduling across any eCW provider template, confirmations and reminders, annual wellness visit (AWV) and chronic care management (CCM) outreach, referral coordination with specialists, prescription refill intake, eligibility verification, prior authorization status, post-visit follow-up, results outreach, no-show and recall campaigns, and denial appeal calls. Call transcripts, outcomes, and next steps are written back into the eClinicalWorks encounter and visible in healow where appropriate.
Add AI to Your eClinicalWorks Practice
Forward-deployed engineers, four-week implementation, HIPAA compliant. See what AI voice and browser agents can do for your primary care, multi-specialty, FQHC, or large medical group on eClinicalWorks.