AI Agents for HST Pathways
Voice and browser agents that work alongside HST Pathways and Casetabs — automating phone calls, prior authorization, eligibility verification, and denials for ambulatory surgery centers.
AI Voice Agents for ASC Calls
Inbound and outbound calls answered by AI in seconds — pre-op NPO instructions, post-op follow-ups, scheduling, eligibility verification, and prior auth status calls. Every transcript and outcome flows back into HST Pathways.
Browser Agents That Operate HST Pathways
AI browser agents log into HST Pathways and Casetabs the same way your staff does — submitting prior authorizations, verifying eligibility through payer portals, posting denial appeals, and writing structured updates back into the EHR. No API integration required.
Prior Authorization Automation
For surgical cases, Flexbone's agents submit prior auth requests through payer portals, call payers when portals fail, track status across the case lifecycle, and post approvals back to HST Pathways. Eliminates the 13+ hours per week ASC staff typically lose to PA work.
Eligibility Verification & Denial Management
Real-time eligibility checks across 25+ payer portals before every case. Denial letters ingested via OCR, root cause classified, Revenue Management Tasks created in HST Pathways, and corrected claims pushed back to clearinghouses — all without manual touch.
Live in Four Weeks Alongside HST Pathways
Forward-deployed engineers configure Flexbone to your ASC's specific HST workflows, payer mix, and surgical specialties.
Week 1 — Discovery
We map your HST Pathways case workflows, payer mix, call patterns, and current PA/eligibility/denial volumes. Read-only HST credentials provisioned.
Week 2 — Build & Integration
Voice agents trained on your ASC's call scripts. Browser agents configured against HST Pathways and Casetabs. Phone system integration goes live.
Week 3 — Supervised Go-Live
Real patient calls and real PA submissions run through Flexbone, monitored by your team. Edge cases escalate to humans during the ramp.
Week 4 — Optimization
We tune routing accuracy, refine specialty-specific call flows, and verify all HST writebacks. Forward-deployed engineers stay engaged post-launch.
Built for Multi-Specialty ASCs
AI agents configured for the surgical specialties HST Pathways supports, with workflows tuned to each.
Orthopedic ASCs
Pre-op clearances, hardware vendor coordination, post-op PT referrals. AI calls confirm imaging, medical clearances, and DME orders before each case.
Ophthalmology ASCs
High-volume cataract days. AI handles eligibility verification at scale, post-op drop instructions, and follow-up scheduling — without overloading staff.
GI & Endoscopy
Bowel prep instructions, NPO confirmation, sedation history review. AI handles the pre-op call workload that scales with screening volume.
Pain Management
Repeat injection scheduling, prior auth on every interventional procedure, opioid screening, and post-procedure check-ins all handled by AI.
Plastic & Cosmetic
Self-pay pricing conversations, deposit collection, custom pre-op imaging coordination, and discreet post-op outreach managed at scale.
ENT & Multi-Specialty
Specialty-specific call flows in a single deployment. AI agents route by surgeon, procedure, and payer logic — no separate system per specialty.
HIPAA Compliant
AES-256 at rest, TLS 1.3 in transit. PHI never leaves your compliance boundary.
SOC 2 Type II
Independently audited. BAA signed before any production data flows.
Full Audit Trail
Every AI action logged with transcript, timestamp, and HST writeback record.
Human-in-the-Loop
Configurable escalation rules. Your staff stays in control of every edge case.
Frequently Asked Questions
HST Pathways is the leading practice management and EHR platform for ambulatory surgery centers, serving 1,800+ ASCs in the US. Named KLAS Software of the Year three years running through 2026, HST Pathways covers scheduling, clinical documentation, billing, and case coordination — including the Casetabs platform HST acquired in 2021.
Yes. Flexbone deploys both voice agents and browser agents that work alongside HST Pathways and Casetabs. Voice agents handle inbound and outbound patient calls. Browser agents log into HST and Casetabs to submit prior authorizations, verify eligibility, retrieve case status, and write structured updates back into the system — exactly as a human staff member would, but at scale.
Yes. Flexbone is HIPAA compliant with SOC 2 Type II controls, AES-256 encryption at rest, TLS 1.3 in transit, role-based access control, and complete audit trails for every AI action. Patient data never leaves your compliance boundary.
Four weeks from contract to first production calls. Week 1 is discovery — your call patterns, payer mix, and HST workflows. Week 2 is build and integration. Week 3 is supervised go-live. Week 4 is optimization with our forward-deployed engineers tuning the system to your ASC's specific edge cases.
Yes. Flexbone's browser and voice agents handle the full prior authorization workflow for surgical procedures — submitting requests through payer portals, calling payers when portals fail, tracking status, and writing approvals back into HST Pathways. This eliminates the 13+ hours per week ASC staff typically spend on PA work.
Pre-op patient calls (NPO instructions, arrival times, medication review), post-op follow-ups, scheduling and rescheduling, insurance eligibility verification, prior authorization status calls to payers, and denial appeal calls. All call recordings, transcripts, and outcomes are written back into HST Pathways.
Add AI to Your HST Pathways ASC
Forward-deployed engineers, four-week implementation, HIPAA compliant. See what AI voice and browser agents can do for your surgery center.