AI Agents for Tebra EHR
Voice and browser agents that work alongside Tebra — formerly Kareo and PatientPop — automating patient calls, prior authorization, eligibility verification, and denials for solo and small-group independent practices.
AI Voice Agents for Independent Practice Calls
Inbound and outbound patient calls answered by AI in seconds — appointment scheduling, rescheduling, new-patient intake from PatientPop web leads, refill requests, result callbacks, and prior auth status calls. Every transcript and outcome flows back into Tebra, linked to the correct patient and encounter.
Browser Agents That Operate Tebra EHR & Billing
AI browser agents log into Tebra the same way your staff does — pulling patient context from the chart, submitting prior authorizations, verifying eligibility through payer portals, posting billing updates, and writing structured notes back into the Tebra encounter. No custom API or Tebra API build required — works with the Kareo-lineage web UI your team already uses.
Prior Authorization Automation for Tebra Practices
For medications (especially behavioral health and specialty drugs), imaging, procedures, and DME, Flexbone's agents submit prior auth requests through payer portals, call payers when portals fail, track status, and post approvals back to the Tebra encounter. Eliminates the 13+ hours per week independent practice staff typically lose to PA work, per AMA.
Eligibility Verification & Denial Management for Tebra
Real-time eligibility checks across 25+ payer portals before every visit — with behavioral health carve-out, telehealth parity, and specialty plan logic built in. Denial letters ingested via OCR, root cause classified against the Tebra encounter, and corrected claims pushed back to clearinghouses — freeing your billing team to focus on practice growth alongside PatientPop.
Live in Four Weeks Alongside Tebra
Forward-deployed engineers configure Flexbone to your practice's specific Tebra workflows, specialty mix, payer panel, and PatientPop lead flow — without pulling your physician off the floor.
Week 1 — Discovery
We map your Tebra clinical and billing workflows, specialty details, payer panel, call patterns, and PatientPop lead volume. Read-only Tebra credentials provisioned. Kareo-era customizations documented.
Week 2 — Build & Integration
Voice agents trained on your practice's appointment types, intake questions, and result-disclosure scripts. Browser agents configured against Tebra EHR, Tebra Billing, and your payer portals. Phone system integration goes live.
Week 3 — Supervised Go-Live
Real patient calls and real PA submissions run through Flexbone, monitored by your staff. Edge cases — mental health crisis calls, new-patient complex intake, specialty carve-outs — escalate to humans during the ramp.
Week 4 — Optimization
We tune routing accuracy, refine specialty-specific call flows, and verify all Tebra writebacks against the correct patient and encounter. Forward-deployed engineers stay engaged post-launch.
Built for Independent 1-10 Physician Practices
AI agents configured for the specialties where Tebra dominates — with call flows, PA logic, and denial workflows tuned to each. One Flexbone tenant scales across your whole practice, even if you still think of it as Kareo.
Solo Physician Practices
A one-provider practice shouldn't need three front-desk hires. AI handles scheduling, refills, and intake 24/7 — growing alongside PatientPop lead flow without adding headcount. Every call logs cleanly to Tebra.
2-10 Provider Group Practices
Multi-provider routing by physician, insurance, and appointment type. AI handles the call spikes your 3-5 person front office can't, and posts every interaction to the right provider's Tebra schedule.
Mental & Behavioral Health
High-volume intake from PatientPop web leads, behavioral health PA logic for medications and therapy units, crisis-call escalation rules, and superbill-to-Tebra-billing automation for out-of-network self-pay workflows.
Women's Health & OB-GYN
Annual wellness recall outreach, prenatal appointment cadence reminders, well-woman vs problem-visit coverage checks, and fast PA turnaround for imaging and procedures — all writing back into the Tebra chart.
Pediatrics & Family Medicine
Well-child visit reminders, immunization recalls, school physical scheduling surges, and Medicaid eligibility re-verification. AI handles the guardian-communication volume a single pediatric practice generates every day.
Multi-Location Independent Groups
Specialty-specific call flows across every location in a single deployment. AI agents route by provider, site, and payer — one Flexbone tenant covers every Tebra-branded (or still-Kareo-branded) site in a multi-location group.
HIPAA Compliant
AES-256 at rest, TLS 1.3 in transit. PHI never leaves your compliance boundary.
SOC 2 Type II
Independently audited. BAA signed before any production data flows.
Full Audit Trail
Every AI action logged with transcript, timestamp, and Tebra writeback record.
Human-in-the-Loop
Configurable escalation rules. Your staff stays in control of every edge case.
Frequently Asked Questions
Tebra is the cloud-based EHR, practice management, billing, and patient engagement platform formed in 2021 when Kareo and PatientPop merged (rebranded to Tebra in 2022). It is one of the most widely adopted systems for small-to-medium independent practices — solo physicians, 2-10 provider groups, mental health practices, women's health, pediatrics, and family medicine. Tebra combines the Kareo clinical and billing stack with PatientPop's practice growth and reputation tools on a single platform.
Yes. Flexbone deploys both voice agents and browser agents that work alongside Tebra. Voice agents handle inbound and outbound patient calls — appointment scheduling, reminders, new-patient intake, prescription refills, and result callbacks. Browser agents log into Tebra EHR and billing, plus your payer portals, to submit prior authorizations, verify eligibility, post charges, and write structured updates back into the Tebra encounter — the same way your front-desk and billing staff already work.
Yes. Kareo is now part of Tebra — all former Kareo Clinical, Kareo Billing, and Kareo Engage customers have been migrated to the unified Tebra platform. Flexbone deploys against the Tebra UI that your staff logs into today, whether your practice still refers to it as Kareo internally or has adopted the Tebra branding. Voice and browser agents operate identically on the Kareo-lineage modules inside Tebra.
Yes. Flexbone is HIPAA compliant with SOC 2 Type II controls, AES-256 encryption at rest, TLS 1.3 in transit, role-based access control, and complete audit trails for every AI action. Patient data never leaves your compliance boundary — a critical requirement for independent practices running Tebra without a dedicated IT team.
Four weeks from contract to first production calls. Week 1 is discovery — your specialty mix, appointment types, payer panel, PatientPop lead flow, and Tebra workflows. Week 2 is build and integration. Week 3 is supervised go-live. Week 4 is optimization with forward-deployed engineers tuning the system to your independent practice's specific call patterns and edge cases.
Yes. Flexbone's browser and voice agents handle the full prior authorization workflow for Tebra practices — medications (especially behavioral health and specialty drugs), imaging, procedures, and DME. Agents submit PA requests through payer portals, call payers when portals fail, track status, and post approvals back into the Tebra encounter. This eliminates the 13+ hours per week independent practice staff typically lose to prior authorization work.
New-patient intake calls (often routed from PatientPop web leads), appointment scheduling and rescheduling, no-show recovery and waitlist fill, insurance eligibility verification, prior authorization status, prescription refill requests, lab and imaging result callbacks, recall and reactivation outreach, and billing questions. All call recordings, transcripts, and outcomes are written back into the Tebra chart tied to the correct patient and encounter.
Add AI to Your Tebra (or Kareo) Practice
Forward-deployed engineers, four-week implementation, HIPAA compliant. See what AI voice and browser agents can do for your independent solo, group, mental health, women's health, pediatric, or family medicine practice on Tebra.