AI Agents for Amkai
Voice and browser agents that work inside AmkaiCharts, AmkaiOffice, and AmkaiAnalytics. Pre-op calls, prior auth, eligibility, and denials handled around the clock, so your ASC team can focus on cases.
AI Voice Agents for Amkai ASCs
Inbound and outbound calls answered by AI in seconds. Pre-op NPO instructions, post-op follow-ups, scheduling, eligibility verification, and prior auth status calls. Every transcript and outcome flows back into AmkaiCharts and AmkaiOffice.
Browser Agents for AmkaiCharts and AmkaiOffice
AI browser agents log into AmkaiCharts and AmkaiOffice the same way your staff does: submitting prior authorizations, verifying eligibility through payer portals, posting denial appeals, and writing structured updates back into the EHR. No API integration required, which matters for older Amkai deployments.
Prior Authorization & RCM Automation for ASC EHR Software
For surgical cases scheduled in AmkaiOffice, Flexbone's agents submit prior auth requests through payer portals, call payers when portals fail, track status across the case lifecycle, and post approvals back to AmkaiCharts. The PA work stops sitting on your front office before claims go out.
Eligibility Verification & Denial Management for Ambulatory Surgery Center EHR
Real-time eligibility checks across 25+ payer portals before every case in AmkaiOffice. Denial letters ingested via OCR, root cause classified, tasks created in the AmkaiOffice billing queue, and corrected claims pushed back to clearinghouses without manual touch. Outcomes feed directly into AmkaiAnalytics for revenue reporting.
Live in Four Weeks Alongside Amkai
Forward-deployed engineers configure Flexbone to your ASC's specific Amkai workflows, payer mix, and surgical specialties.
Week 1 — Discovery
We map your AmkaiCharts clinical templates, AmkaiOffice case workflows, payer mix, call patterns, and current PA/eligibility/denial volumes. Read-only Amkai credentials provisioned.
Week 2 — Build & Integration
Voice agents trained on your ASC's call scripts. Browser agents configured against AmkaiCharts and AmkaiOffice screens. Phone system integration goes live.
Week 3 — Supervised Go-Live
Real patient calls and real PA submissions run through Flexbone and into AmkaiCharts, monitored by your team. Edge cases escalate to humans during the ramp.
Week 4 — Optimization
We tune routing accuracy, refine specialty-specific call flows, and verify every AmkaiCharts and AmkaiOffice writeback. Forward-deployed engineers stay engaged post-launch.
Built for Multi-Specialty Amkai ASCs
AI agents configured for the surgical specialties Amkai supports, with workflows tuned to each.
Orthopedic ASCs
Pre-op clearances, hardware vendor coordination, post-op PT referrals. AI calls confirm imaging, medical clearances, and DME orders before each case, with results posted back to AmkaiCharts.
Ophthalmology ASCs
High-volume cataract days. AI handles eligibility verification at scale, post-op drop instructions, and follow-up scheduling without overloading AmkaiOffice users.
GI & Endoscopy
Bowel prep instructions, NPO confirmation, sedation history review. AI handles the pre-op call workload that scales with screening volume, writing structured notes into AmkaiCharts.
Pain Management
Repeat injection scheduling, prior auth on every interventional procedure, opioid screening, and post-procedure check-ins all handled by AI, with billing routed through AmkaiOffice.
Plastic & Cosmetic
Self-pay pricing conversations, deposit collection, custom pre-op imaging coordination, and discreet post-op outreach managed at scale, with revenue tracked in AmkaiAnalytics.
ENT & Multi-Specialty
Specialty-specific call flows in a single Flexbone deployment. AI agents route by surgeon, procedure, and payer logic, using the multi-specialty structure AmkaiCharts already supports.
HIPAA Compliant
AES-256 at rest, TLS 1.3 in transit. PHI never leaves your compliance boundary.
SOC 2 Type II
Independently audited. BAA signed before any production data flows.
Full Audit Trail
Every AI action logged with transcript, timestamp, and Amkai writeback record.
Human-in-the-Loop
Configurable escalation rules. Your staff stays in control of every edge case.
Frequently Asked Questions
Amkai Solutions is an integrated EHR, practice management, and analytics platform for ambulatory surgery centers, comprising AmkaiCharts (clinical documentation), AmkaiOffice (scheduling and billing), and AmkaiAnalytics (reporting). Amkai was named Black Book's #1 ASC EHR in both 2022 and 2023, and is now part of the Surgical Information Systems (SIS) family after SIS acquired Amkai. Mid-size and multi-specialty ASCs choose Amkai for the tight integration of clinical, billing, and analytics in a single system.
Yes. Flexbone deploys both voice agents and browser agents that work alongside AmkaiCharts, AmkaiOffice, and AmkaiAnalytics. Voice agents handle inbound and outbound patient calls. Browser agents log into Amkai the same way a staff member does — submitting prior authorizations, verifying eligibility, updating case status, and writing structured notes back into the chart, with every action captured in the audit log.
Yes. Flexbone is HIPAA compliant with SOC 2 Type II controls, AES-256 encryption at rest, TLS 1.3 in transit, role-based access control, and complete audit trails for every AI action. Patient data never leaves your compliance boundary, and a BAA is signed before any production data flows.
Four weeks from contract to first production calls. Week 1 is discovery — your ASC's call patterns, payer mix, and Amkai workflows. Week 2 is build and integration against AmkaiCharts and AmkaiOffice. Week 3 is supervised go-live with live patient calls and PA submissions. Week 4 is optimization with forward-deployed engineers tuning the system to your specific edge cases.
Yes. Flexbone's browser and voice agents handle the full prior authorization workflow for surgical cases scheduled in AmkaiOffice — submitting requests through payer portals, calling payers when portals fail, tracking status across the case lifecycle, and writing approvals back into AmkaiCharts. This eliminates the 13+ hours per week ASC staff typically lose to PA work, per AMA.
Pre-op patient calls (NPO instructions, arrival times, medication review), post-op follow-ups, scheduling and rescheduling, insurance eligibility verification, prior authorization status calls to payers, and denial appeal calls. All call recordings, transcripts, and outcomes are written back into Amkai — feeding clinical notes in AmkaiCharts and claim history in AmkaiOffice.
Add AI to Your Amkai ASC
Forward-deployed engineers, four-week implementation, HIPAA compliant. See what AI voice and browser agents can do alongside AmkaiCharts, AmkaiOffice, and AmkaiAnalytics.